Blog
Customer Feedback Should Drive Customer Experience
How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month you hope to stay "in the green" or above regional and national levels so that you can cash in on manufacturer...
Why Krex Graphite Engine Lubricant®?
We know that car dealerships takes every opportunity to choose the right products with the most benefits to the vehicles in their care. Here at Krex, Inc., we recommend graphite as the ultimate product for engine lubrication. Here’s why Krex Graphite Engine...
Car Buying Guide Part Two: New-to-You Vehicle Shopping? Why you should buy from a new car dealer
Has the time come to purchase a new-to-you car? If you’ve found yourself in the market for a previously owned vehicle, we bet you’re tossing around your options of where to shop. The newspaper? The mom n’ pop dealer at the corner? Look no further than your local...
Car Buying Guide: Part One, Be A Savvy Car Shopper
The car buying process can be a stressful one for many folks, but it’s an unavoidable part of life for most of us. If you’re in the market for a new or new-to-you vehicle, there are steps you can take to ensure you’ll shop successfully. Read on for Krex, Inc.’s tips...
What Everyone Should Know About Graphite
In its manmade form, graphite is free from impurities, non-gritty and exists in a talcum powder like state, perfect for use in Krex Graphite Engine Lubricant®. This graphite-based product coats engine surfaces, reducing metal-on-metal wear that normally occurs at...
Fight the Car Clutter
If you have kids, commute, or (God forbid) work out of your car, chances are the interior of your car may not be exactly clutter-free. Yet, keeping your vehicle’s interior clean will extend the life and enjoyment of your car. Read on for our thoughts on keeping your...
Increase Customer Retention By 10-12% By Collecting And Communicating With Email
With more service competition than ever before, you must communicate regularly to remain your customers’ preferred service provider. Staying connected via email gives you regular opportunities to: remind your customers of your top-notch service; the maintenance needs...
Service Advisors Must Sell To Maintain Dealership Profitability
In today’s market, a dealership needs three service customers to create the same amount of revenue from one customer five years ago. The reason for this is trifold: 1) Manufacturers have extended recommended service intervals 2) Fewer operations are...
New Car Dealerships Provide Top Value When It Comes To Vehicle Service
You’ve purchased a new car and you want to take the best possible care of it, but you’re perplexed by all the choices when it comes to service. Should you stick with your new car dealership’s service department? Are aftermarket service providers more affordable or...
Harness the Power of the Sales-to-Service Hand-Off
53% of new car dealerships’ gross profit is generated from parts and service revenue. But, most dealers focus more time, money and effort on trying to capture new customers for vehicle sales. Consistently executing sales-to-service hand-off provides your dealership with an opportunity to double parts and service revenue AND retain customers for future vehicle sales opportunities.
Monthly Vehicle Walk-Arounds Matter
If you love your car as much as we do, take the time to do a vehicle walk-around on a monthly basis. Here are quick and easy tips for inspecting inside, outside, and under-the-hood. Following these guidelines will help ensure your car stays in perfect working order.
Why Tire Pressure Matters
Having the correct tire pressure is crucial for driving safety. Incorrect pressure can affect your car’s handling, braking, fuel economy, your comfort while riding and the life of your tires. Learn how to check tire pressure to prevent these situations.