Navigating Service Success for New Car Dealerships

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About retention roadmap

Retention Roadmap with Bill Springer is a podcast dedicated to helping new car dealership management tackle customer retention and service department challenges. Published twice a month, the podcast provides actionable insights, industry best practices, and real-life success stories from experts and peers. Our mission is to transform service departments into powerhouses of customer retention and satisfaction, where motivated teams, loyal customers, and consistently high revenue and profit are the norm.

                

Meet our host

Bill Springer brings over 35 years of experience in the automotive industry, focusing on customer retention and dealership success. As President of Krex, Inc. since 2001, Bill has dedicated himself to helping new car dealerships excel in maintenance, tires, and repairs. His unique approach to leadership is shaped by a background in commercial banking and education in finance and marketing.

Bill lives in Evanston, Ill., with his wife, Andrea. Outside of work, he enjoys reading, cycling, running, and spending time with his four children.

BILL SPRINGER

Host of Retention Roadmap
and president of Krex Inc.

Leveraging Pricing Intelligence for Your Service Department

Leveraging Pricing Intelligence for Your Service Department

Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers.

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Inside the Mobile Service Model: What Every Dealership Needs to Know

Inside the Mobile Service Model: What Every Dealership Needs to Know

Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, sponsored by DriveSure, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increase service capacity without the need for costly infrastructure expansions.

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From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success

From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success

How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can’t resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V’s Honolulu Hyundai.

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Dan Shine Discusses the Critical Role of Journalism in Automotive News

Dan Shine Discusses the Critical Role of Journalism in Automotive News

The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers?

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Join us for a free online event on July 28th!Battling 5 Dealership Service Defection Points with DriveSure