Dealership Analytics for a More Profitable Service Lane
With so many changes and disruptions in the automotive industry, it’s no longer enough to simply provide excellent service.
4 Tips to Reduce Staff Turnover at Your Dealership
Employee morale and retention are critical issues in new-car dealerships. High turnover not only damages business performance but also results in significant financial costs. To mitigate these problems, dealership owners and managers must take steps to keep their...
Simplifying Claims Management for Tire Protection
From retention programs to warranties, no dealership likes dealing with claims processes.
Want to Increase Loyalty? Make Your Buying Process Easier
Learn how to increase customer loyalty by making the buying process easier. Discover six effective ways to improve the buying experience.
The Top 10 Complaints from Service Lane Customers (and How to Fix Them)
From long wait times to poor communication, customers may leave your dealership feeling less than thrilled. What can you do about it?
Does Your Dealership Have Enough Customer Reviews?
Online reviews are critical to dealership success. But it’s not just about your average rating, low review counts can destroy profitability.
8 Steps to Improve Customer Satisfaction at Your Dealership
Low customer satisfaction damages retention, and therefore profitability. Follow these steps to create a more positive and memorable experience.
Why Your Dealership’s Website Needs a Digital Retailing Option
Dealerships who offer digital retailing see benefits to market share, customer retention, sales efficiency, and more.
6 Ways to Follow Up with a Customer After They Purchase a Car
Learn to effectively follow up with customers if you want to increase customer satisfaction and retention at your dealership.
How Tires Will Help Service Departments Retain BEVs
Some service departments will suffer big revenue losses from electric vehicles, but those who change now will do much better than those who don’t.
4 Reasons Service Department Customers Don’t Download Your App — And What to Do About It
Not getting enough app downloads at your dealership? Here’s why that might be, and what you can do about it.
Is Direct Mail Still Useful for Dealerships?
Since marketing has moved online, direct mail is often ignored. Ironically, this has presented dealerships with a new opportunity.