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Using Multi-Point Inspections for Better Retention and Service Revenue

Using Multi-Point Inspections for Better Retention and Service Revenue

Multi-point inspections (MPIs) are a great way to identify maintenance opportunities to sell more services. So what if your MPIs were better at driving sales? Not only could this dramatically improve customer satisfaction and retention, but it can also drive your...

How Proper Training Can Drive Service Department Revenue

How Proper Training Can Drive Service Department Revenue

Effective training in a dealership isn’t just about ticking boxes; it can be a major game-changer for safety, communication, and customer retention. When dealers focus on making training a regular, evolving part of their team, the benefits are huge. It's about more...

Customer Trust in Dealerships is Dropping. What’s Next?

Customer Trust in Dealerships is Dropping. What’s Next?

A recent Cox Automotive study revealed a decline in trust towards dealership service, with only 54% of vehicle owners citing "trust" as a reason for returning to the dealership for service in 2023, down from 62% in 2021. This points to a sizable shift in customer...

How to Leverage DriveSure in a Business Development Center

How to Leverage DriveSure in a Business Development Center

BDCs often struggle getting vehicle owners to book service appointments, and to keep those appointments once they do. Convincing customers to commit, especially when they're concerned about long waits and the disruption to their day, can feel like an uphill battle,...

How to Stop Losing Service Customers to Repair Shops

How to Stop Losing Service Customers to Repair Shops

A recent study by Cox Automotive reveals a concerning trend for franchised dealerships: a significant loss in service visit share to general repair shops. In 2021, dealerships accounted for 35% of all service visits in the U.S., but by 2023, this figure had declined...

EVs Create Unique Retention Problems, But They’re Fixable

EVs Create Unique Retention Problems, But They’re Fixable

Most dealerships recognize that the growing electric vehicle (EV) market is exacerbating a familiar issue: the declining need for oil changes in newer cars. However, EVs are also introducing a range of less predictable challenges. One particularly significant hurdle...

Top 15 Tips for Texting Service Department Customers

Top 15 Tips for Texting Service Department Customers

In recent years, dealerships have witnessed a significant shift: customers increasingly prefer text messaging as their main communication channel, especially vehicle owners under 55. But to capitalize on this trend, it isn't just about adopting texting—it's about...

ChatGPT for Dealerships: Getting Started with AI

ChatGPT for Dealerships: Getting Started with AI

While you’ve probably heard of ChatGPT by now, 2024 marks the year that AI tools will start really hitting the mainstream — especially with the billions of dollars invested in AI in 2023. In other words, there’s going to be more AI for car dealerships to take...

6 Communication Tips to Boost Dealership Visits

6 Communication Tips to Boost Dealership Visits

The way dealerships interact with their customers is facing a major shift in communication standards, which is especially important when profitability is more about recurring service revenue rather than vehicle sales. By prioritizing clear, consistent, and...

How Have Service Customer Preferences Changed Post-Pandemic?

How Have Service Customer Preferences Changed Post-Pandemic?

In the wake of the pandemic, dealership consumers made significant changes to their behavior and expectations. Yet how can we be sure which changes have stuck, and which have reverted back to how they were in 2019? Understanding these changes is crucial for...

4 Research-Backed Ways to Retain Dealership Customers

4 Research-Backed Ways to Retain Dealership Customers

A full 56% of consumers say they might stop going to a dealership after a bad experience. That’s according to survey data from nearly 1,500 dealership customers who get vehicle maintenance done at their dealership, when asked as part of DriveSure's 2023 Dealership...

Are You Being Proactive About Technician Retention?

Are You Being Proactive About Technician Retention?

Technician retention is a pressing issue for dealerships, plagued by problems ranging from compensation disagreements and miscommunications to uncertainty around career growth opportunities. These challenges not only lead to high turnover but also contribute to a...

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