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Solving for the Auto Technician Shortage: 10 Tactics to Try

Solving for the Auto Technician Shortage: 10 Tactics to Try

Not sure how to improve your revenue without increasing costs? You’re not alone. Luckily, the answer is as simple as improving your efficiency. Learn how efficiency can help your grow revenue without growing your team (and your costs).

Doing More With Less: 9 Tips for Service Department Efficiency

Doing More With Less: 9 Tips for Service Department Efficiency

Not sure how to improve your revenue without increasing costs? You’re not alone. Luckily, the answer is as simple as improving your efficiency. Learn how efficiency can help your grow revenue without growing your team (and your costs).

New Survey Data: How DriveSure Improves Customer Retention

New Survey Data: How DriveSure Improves Customer Retention

How can we improve service customer retention? This age-old question haunts the minds of service department managers and directors. But what if there was an easy fix? Partnering with DriveSure not only elevates the customer experience but improves your customer retention.

Creating an Über Experience: Rideshare as an Amenity

Creating an Über Experience: Rideshare as an Amenity

What’s the easiest way to improve your customer experience? Level up your amenity offerings with a rideshare service. Your customers will never have to worry about a ride, and you will never have to worry about the competition.

Don’t Let Customers Expire with Their Warranty

Don’t Let Customers Expire with Their Warranty

Just because the factory-paid maintenance or warranty has expired doesn’t mean your customer relationship should too. Understanding how to leverage this moment into ongoing revenue opportunities ensures your bottom-line never hits a roadblock.

EVs Go Mainstream – Is Your Service Department Ready?

EVs Go Mainstream – Is Your Service Department Ready?

Electric vehicles (EVs) are quickly becoming the new norm, and service departments need to adapt to this reality. In the first quarter of 2021, battery-only EV sales soared 45% year over year, compared with 11% growth in the overall auto market, according to Cox...

5 Ways Dealerships Can Better Compete for Service Customers

5 Ways Dealerships Can Better Compete for Service Customers

The service department is a crucial profit center for new-car dealerships. But earning and retaining the customers that make that profit possible isn’t easy. Aftermarket service providers are constantly working to win your customers over, and they’re often pretty good...

Now’s the Time for New-Car Dealers to Focus on Used Vehicles

Now’s the Time for New-Car Dealers to Focus on Used Vehicles

While new-vehicle sales have rebounded nicely following the pandemic-related depths of 2020, current production delays and overall inventory issues threaten growth within the new-car market. “There are nearly 1.1 million fewer vehicles in inventory at dealerships this...

Why Dealerships’ Service Experience Starts With the Sale

Why Dealerships’ Service Experience Starts With the Sale

You won’t get a second chance to make a good first impression The relationship between a customer and a dealership’s service department doesn’t begin when the vehicle needs its first oil change. It actually starts as soon as the new vehicle owner agrees to sign on the...