by Bill Springer | Oct 5, 2026 | Uncategorized
Mobile service is easy to think about as a convenience play. A customer needs an oil change, battery replacement, recall, or other routine service, and instead of asking them to drive to the dealership and wait, you send the service to them. That is certainly part of...
by DriveSure | Aug 5, 2021 | Drive-Sure Blog, Uncategorized
Your customer has signed on the dotted line, happily driving off the lot in their brand-new vehicle. It’s easy to think of what comes next as a bit of a honeymoon period. Whether they’re covered by a factory warranty or lucky enough to have factory-paid maintenance,...
by DriveSure | Oct 24, 2019 | Dealer Blog, Uncategorized
A special on an oil change plus a manicure? Maybe a free workout class while your tires are rotated? Why not hit a few golf balls while you wait? We live in the age of experiences. Some dealerships have taken that experience to the next level. For many dealerships,...
by DriveSure | Jul 3, 2019 | Uncategorized
Outstanding service is no longer just “service with a smile.” In a world focused on customer experiences, dealerships must offer above-and-beyond service that keeps customers coming back. It’s about making customers feel like a valued and significant part of your...
by DriveSure | Jun 12, 2019 | Uncategorized
Ever wonder why some customers don’t return to your service department? Prices too high? Too competitive of a market? According to a 2018 survey, people aren’t leaving businesses because of product or pricing. 67% leave because of poor customer service. While many...
by DriveSure | Jun 6, 2019 | Uncategorized
How likely is it that your customers will return to your dealership for their next car purchase? It depends where they go for service. According to Cox Automotive’s Service Industry Study, 74% of customers who returned for service within 12 months came back for their...
