by Bill Springer | Sep 29, 2026 | Dealer Blog, Dealership Service
The conversation around video multipoint inspections has shifted. The question used to be whether dealerships should be using them. That’s largely settled. The new question is whether the videos are actually doing anything. According to Joe Shaker, CEO and...
by Bill Springer | Sep 25, 2026 | Dealer Blog, Dealership Service
Most dealerships know tires matter. The problem is how they think about them. DriveSure’s 2026 service retention research found that only about one-third of dealership service customers bought their last set of tires from the dealership. That leaves two-thirds...
by Bill Springer | Sep 22, 2026 | Dealer Blog, Dealership Service
Dealerships spend heavily to generate leads, conquest new customers, and source used inventory. Some of the best opportunities may already be in the service drive. In a recent episode of Retention Roadmap, Bill Springer spoke with George Howser of Cox Automotive about...
by Bill Springer | Sep 15, 2026 | Dealer Blog, Dealership Service
Most dealerships aren’t missing a breakthrough tactic. They already have access to prepaid maintenance, video inspections, mobile service, tire programs, and roadside benefits. The difference is how those pieces get used. High-retention dealerships don’t...
by Bill Springer | Sep 11, 2026 | Dealer Blog, Dealership Service
Dealerships have spent years talking about retention as if the biggest challenge is getting customers to come back. The more urgent problem is that customers are already building service habits somewhere else. Automotive journalist and industry analyst Alysha Webb...
