by Bill Springer | Jul 13, 2022 | Dealership Service
Most car dealerships sell prepaid maintenance plans to their customers. And with good reason — about 75-90% of customers renew these plans, and this can lead to an average increase in repair order revenue from upsells of $70 per visit. Prepaid maintenance plans will...
by Bill Springer | Jun 23, 2022 | Dealership Service
If your dealership is looking to improve your customer retention strategy, this will come as good news: the best solutions aren’t always the hardest to implement. While you’d hope to retain every single customer who comes through your door, this is a near-impossible...
by Bill Springer | Jun 14, 2022 | Dealer Blog
Vehicle buyers are delaying purchases at historic levels in recent years, as global supply chain issues have caused vehicle prices to skyrocket. Nearly half of buyers intended to delay purchases in a recent survey, most saying they’d wait 3-12 months. This delay in...
by Bill Springer | Jun 2, 2022 | Dealership Service
With service centers being such a huge source of revenue at dealerships, a backlog of vehicles means money down the drain. The obvious move for a busy dealership? Expand your service lane capacity. Unfortunately, not everyone has the time or resources for new...
by Bill Springer | May 19, 2022 | Dealership Service
When business is booming at your dealership, it’s tempting to think you don’t need to worry about improving your customer retention. This is probably why so many managers are surprised when they learn how retention is actually more important when they’re busy....
