Getting the Most from Your BDC

Getting the Most from Your BDC

Do you have a business development center (BDC)? Have you thought about adding one? With the goal of developing sales and service business for a dealership, a BDC representative’s job is to manage a dealership’s inbound and outbound customer relationships — making...
How Dealerships Deal When Tire Coverage Falls Flat

How Dealerships Deal When Tire Coverage Falls Flat

Driven by the importance car manufactures put on customer retention, much of a dealership’s energy is put into making sure every customer’s experience in its service department is a satisfactory one. The sales-to-service handoff and a new car owner’s first service...