by Bill Springer | Sep 22, 2026 | Dealer Blog, Dealership Service
Dealerships spend heavily to generate leads, conquest new customers, and source used inventory. Some of the best opportunities may already be in the service drive. In a recent episode of Retention Roadmap, Bill Springer spoke with George Howser of Cox Automotive about...
by Bill Springer | Sep 15, 2026 | Dealer Blog, Dealership Service
Most dealerships aren’t missing a breakthrough tactic. They already have access to prepaid maintenance, video inspections, mobile service, tire programs, and roadside benefits. The difference is how those pieces get used. High-retention dealerships don’t...
by Bill Springer | Sep 11, 2026 | Dealer Blog, Dealership Service
Dealerships have spent years talking about retention as if the biggest challenge is getting customers to come back. The more urgent problem is that customers are already building service habits somewhere else. Automotive journalist and industry analyst Alysha Webb...
by Bill Springer | Aug 14, 2026 | Dealer Blog, Dealership Service
Price matters in the service lane. Customers compare offers, notice when another shop promises the same work for less, and in 2026, they’re more price-sensitive than they were three years ago. The data confirms it. But across DriveSure’s 2020, 2023, and...
by Bill Springer | Aug 13, 2026 | Dealer Blog, Dealership Service
A customer gets a service reminder with a coupon, clicks to schedule, and the coupon isn’t in the scheduler. The website asks for information the dealership already has and the chat tool can’t help. So they call. Or they don’t. That’s the kind...
by Bill Springer | Aug 12, 2026 | Dealer Blog, Dealership Service
Nearly half of customers say they’d use mobile service for a battery replacement, oil change, or diagnostic done at their office or home. Only 4% say their dealership actually offers it. That gap is the real story. In a recent episode of Retention Roadmap, Bill...
