by Bill Springer | Mar 2, 2023 | Dealer Blog, Dealership Service
Car dealerships are always looking for better ways to keep customers coming back. However, it’s not just great customer service or loyalty rewards that do the trick — their purchasing and service experiences play a crucial role as well. Customer satisfaction...
by Bill Springer | Feb 16, 2023 | Dealer Blog, Dealership Service
Whether they’re buying a new car or having their vehicle serviced, you want your customers to be happy and satisfied with their dealership experience. A happy customer is a loyal customer. But the car-buying process can be filled with challenges and frustrations....
by Bill Springer | Feb 6, 2023 | Dealer Blog, Dealership Service
From the lot to the service drive, online reviews are more critical than ever to car dealership success these days. It’s not just about your average rating, either: low review counts can cause customers to avoid your dealership or fail to follow through with a...
by Bill Springer | Jan 19, 2023 | Dealer Blog, Dealership Service
Achieving high levels of customer satisfaction at a dealership can be challenging. Today’s consumers have high expectations and demand a seamless and enjoyable experience when purchasing or servicing a vehicle. And unhappy customers are more likely to spread...
by Bill Springer | Jan 5, 2023 | Dealer Blog, Dealership Service
Digital retailing is gaining traction. Increasingly, customers can complete the entire car-buying process online: from choosing their vehicle, to setting up financing, to scheduling delivery. However, not all dealerships have embraced this trend, and many are still...
by Bill Springer | Jun 14, 2022 | Dealer Blog
Vehicle buyers are delaying purchases at historic levels in recent years, as global supply chain issues have caused vehicle prices to skyrocket. Nearly half of buyers intended to delay purchases in a recent survey, most saying they’d wait 3-12 months. This delay in...
