by Bill Springer | Aug 4, 2023 | Dealership Service
In DriveSure’s newly released 2023 Dealership Service Retention Report, we uncovered startling insights into the tire sales landscape at dealerships. Our research revealed a significant gap in customer awareness, with nearly a third of customers unsure if their...
by Bill Springer | Jul 26, 2023 | Dealership Service
With the level of competition in the vehicle service business, staying connected with customers is a constant challenge. Traditional communication methods like phone calls and emails are losing their effectiveness, leaving dealerships struggling to maintain strong...
by Bill Springer | May 4, 2023 | Dealer Blog, Dealership Service
With so many changes and disruptions in the automotive industry, it’s no longer enough to simply provide excellent service. Staying ahead of the competition these days requires having an edge, and this is especially true in the service lane. This explains why...
by Bill Springer | Apr 6, 2023 | Dealer Blog, Dealership Service
Employee morale and retention are critical issues in new-car dealerships. High turnover not only damages business performance but also results in significant financial costs. To mitigate these problems, dealership owners and managers must take steps to keep their...
by Bill Springer | Mar 28, 2023 | Dealership Service
From retention programs to warranties, no dealership likes dealing with claims processes. Between excessive paperwork and countless requirements that aren’t always clear, it’s no wonder so much revenue is lost each year — both from claims mistakes and the simple cost...
by Bill Springer | Mar 2, 2023 | Dealer Blog, Dealership Service
Car dealerships are always looking for better ways to keep customers coming back. However, it’s not just great customer service or loyalty rewards that do the trick — their purchasing and service experiences play a crucial role as well. Customer satisfaction...
