by Bill Springer | Jul 13, 2022 | Dealership Service
Most car dealerships sell prepaid maintenance plans to their customers. And with good reason — about 75-90% of customers renew these plans, and this can lead to an average increase in repair order revenue from upsells of $70 per visit. Prepaid maintenance plans will...
by Bill Springer | Jun 23, 2022 | Dealership Service
If your dealership is looking to improve your customer retention strategy, this will come as good news: the best solutions aren’t always the hardest to implement. While you’d hope to retain every single customer who comes through your door, this is a near-impossible...
by Bill Springer | Jun 2, 2022 | Dealership Service
With service centers being such a huge source of revenue at dealerships, a backlog of vehicles means money down the drain. The obvious move for a busy dealership? Expand your service lane capacity. Unfortunately, not everyone has the time or resources for new...
by Bill Springer | May 19, 2022 | Dealership Service
When business is booming at your dealership, it’s tempting to think you don’t need to worry about improving your customer retention. This is probably why so many managers are surprised when they learn how retention is actually more important when they’re busy....
by Bill Springer | May 6, 2022 | Dealership Service
Imagine your car breaks down and you’re stuck on the side of the road. The weather outside is intolerable, and you’re already running late. Luckily, you have roadside assistance, but now you need to call for help, provide information about you and your vehicle, and...
by Bill Springer | Apr 19, 2022 | Dealership Service
The challenges posed by the inventory shortage are so pervasive that it’s already becoming difficult to remember a time when we weren’t all talking about it. Not long ago, nobody expected dealership lots to be nearly empty, with vehicles being sold above MSRP with a...
