by DriveSure | Jun 24, 2021 | Dealership Service
The service department is a crucial profit center for new-car dealerships. But earning and retaining the customers that make that profit possible isn’t easy. Aftermarket service providers are constantly working to win your customers over, and they’re often pretty good...
by DriveSure | May 13, 2021 | Dealer Blog, Dealership Service
You won’t get a second chance to make a good first impression The relationship between a customer and a dealership’s service department doesn’t begin when the vehicle needs its first oil change. It actually starts as soon as the new vehicle owner agrees to sign on the...
by DriveSure | Apr 22, 2021 | Dealership Service
From hiring and training department heads to monitoring the daily operating control (DOC) to annual forecasting, resolving elevated customer complaints, and so much more —dealership general managers (GMs) have a bevy of responsibilities. And while the most successful...
by DriveSure | Mar 11, 2021 | Dealer Blog, Dealership Service
Like it or not, customer reviews are a big deal for dealership service departments. We know, it doesn’t always feel fair that a seemingly innocuous set of “star ratings” can have such an impact. But it does. Many potential new customers are going online to vet you...
by DriveSure | Feb 11, 2021 | Dealership Service
The benefits of dealer-provided maintenance are undeniable. We know this, so why then can it often feel like a herculean task to get customers to return to our dealership after their vehicle purchase? After buying a car, 72% of customers are opting for third-party...
by DriveSure | Jan 7, 2021 | Dealership Service
Despite dealership service departments’ best efforts to provide a great customer experience, many still find bringing their vehicle in for maintenance and repair to be a bit of a hassle. While we’ve come a long way as an industry — adapting and adjusting our fixed ops...
