by Tim Altman | Jul 18, 2017 | Dealership Service
Even the best maintained vehicles breakdown. There are unexpected mechanical issues, road hazards, accidents, etc. These events typically require emergency roadside assistance, and your dealership can capture revenue for these unplanned repairs by offering a...
by Tim Altman | Jul 12, 2017 | Dealership Service, Drive-Sure Blog
Guest Post by Bill Springer Not so very long ago, new car dealership service directors could count on seeing their customers for car maintenance services multiple times per year. Between the occasional warranty related repair and three or four oil changes,...
by Tim Altman | Jun 21, 2017 | Dealership Service
Article written by Bill Springer. Perhaps the most commonly performed procedure in the new car dealership service department is the oil change. Getting customers to return several times a year for this preventive maintenance service is perhaps the most telling...
by Tim Altman | Jun 6, 2017 | Dealer Blog, Dealership Service
“90% of dealership service customers that buy tires elsewhere never return to the dealership for service.” Americans are keeping their cars longer than ever before, often for 10+ years. Tires typically must be replaced after six years (or more often,...
by Tim Altman | May 12, 2017 | Dealership Service, Drive-Sure Blog
The average dealership typically dedicates less than 5% of their website to the car service department. Yet only 10% of car buyers say they don’t look for car service department reviews prior to purchasing a vehicle. Additionally, a major concern for dealerships is...
by Tim Altman | Apr 18, 2017 | Dealership Service
It’s time to rethink how you communicate with your customers. 95% of adults own a cellphone of some sort and 77% of those phones are smartphones. Texting makes sense. It is popular, it is fast and it is convenient for your customers and for your service...
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