by Bill Springer | Jan 19, 2023 | Dealer Blog, Dealership Service
Achieving high levels of customer satisfaction at a dealership can be challenging. Today’s consumers have high expectations and demand a seamless and enjoyable experience when purchasing or servicing a vehicle. And unhappy customers are more likely to spread...
by Bill Springer | Jan 5, 2023 | Dealer Blog, Dealership Service
Digital retailing is gaining traction. Increasingly, customers can complete the entire car-buying process online: from choosing their vehicle, to setting up financing, to scheduling delivery. However, not all dealerships have embraced this trend, and many are still...
by Bill Springer | Jan 4, 2023 | Dealership Service
Customer retention is critical to the success of your dealership. However, with so many competing dealerships and a constantly evolving automotive market, it can be challenging to keep customers coming back. Learning to effectively follow up with customers has never...
by Bill Springer | Dec 8, 2022 | Dealership Service
How will the rise of electric vehicles affect revenue in your service drive? With Tesla now the most valuable car company in the world, it’s clear that the shift from combustion engines is no longer just a passing trend. Sales for battery electric vehicles (BEVs, or...
by Bill Springer | Dec 7, 2022 | Dealership Service
It seems like there’s an app for everything these days, and our home screens are filled with pages of them, many of which we don’t even use. Your customers are no different, so getting them to add your dealership app to that already-long list can be an uphill battle....
by Bill Springer | Dec 7, 2022 | Dealership Service
As everything shifts online, emails and social media now seem less personal than older forms of communication. It’s easy to send an email or text message, so when someone takes the time to send us a piece of physical mail, it stands out. It’s something physical you...
