by Bill Springer | Aug 14, 2026 | Dealer Blog, Dealership Service
Price matters in the service lane. Customers compare offers, notice when another shop promises the same work for less, and in 2026, they’re more price-sensitive than they were three years ago. The data confirms it. But across DriveSure’s 2020, 2023, and...
by Bill Springer | Aug 13, 2026 | Dealer Blog, Dealership Service
A customer gets a service reminder with a coupon, clicks to schedule, and the coupon isn’t in the scheduler. The website asks for information the dealership already has and the chat tool can’t help. So they call. Or they don’t. That’s the kind...
by Bill Springer | Aug 12, 2026 | Dealer Blog, Dealership Service
Nearly half of customers say they’d use mobile service for a battery replacement, oil change, or diagnostic done at their office or home. Only 4% say their dealership actually offers it. That gap is the real story. In a recent episode of Retention Roadmap, Bill...
by Bill Springer | Aug 11, 2026 | Dealer Blog, Dealership Service
A customer doesn’t have to be upset to stop coming back. Maybe the visit was fine. But next time, they need an oil change on Tuesday afternoon, want to see the price before they book, or don’t feel like calling and sitting on hold for something they should...
by Bill Springer | Aug 10, 2026 | Dealer Blog, Dealership Service
A 32-year-old and a 62-year-old might pull into the same service drive for the same oil change, but they want a different experience getting there. One expects to schedule online, get text updates, and approve work from a video. The other wants a phone call, a...
by Bill Springer | Jun 8, 2026 | Dealer Blog, Dealership Service
Appointment availability is one of those issues that’s easy to underestimate because it rarely creates a scene. In DriveSure’s 2026 retention study, 26% of customers said limited appointment availability would cause them to service somewhere else. But most of those...
