by Bill Springer | Jun 8, 2026 | Dealer Blog, Dealership Service
Appointment availability is one of those issues that’s easy to underestimate because it rarely creates a scene. In DriveSure’s 2026 retention study, 26% of customers said limited appointment availability would cause them to service somewhere else. But most of those...
by Bill Springer | Jun 5, 2026 | Dealer Blog, Dealership Service
Customers rarely call to say they’re leaving your dealership. They just stop showing up, and you never have a chance to retain them. Maybe it starts with a frustrating appointment experience. Maybe they buy tires somewhere else because it felt easier. Maybe...
by Bill Springer | Jun 4, 2026 | Dealer Blog, Dealership Service
At most dealerships, recalls are seen as a responsibility, not a strategy. The focus is usually on getting the work done and moving on. But that narrow view overlooks one of the most practical retention opportunities in fixed ops. A recall gives the dealership a...
by Bill Springer | May 13, 2026 | Dealer Blog, Dealership Service
If your service department feels busy but still falls behind, the problem probably isn’t staffing. It’s how the work is being scheduled. Most dealerships build their day around appointments—how many cars we can fit in at 7:00, 8:00, 9:00. But that approach ignores...
by Bill Springer | May 12, 2026 | Dealer Blog, Dealership Service
Why are more customers leaving dealership service departments in 2026? According to DriveSure’s 2026 Service Retention Report, price has moved back into the #2 decision factor overall when customers choose where to service their vehicle, and for customers ages 34 and...
by Bill Springer | Mar 30, 2026 | Dealer Blog, Dealership Service
Service retention is often discussed in terms of follow-up marketing, loyalty programs, and reminder campaigns. But long before any of those strategies come into play, customers are already forming opinions about the dealership. Those impressions take shape during the...
