by DriveSure | Apr 22, 2021 | Dealership Service
From hiring and training department heads to monitoring the daily operating control (DOC) to annual forecasting, resolving elevated customer complaints, and so much more —dealership general managers (GMs) have a bevy of responsibilities. And while the most successful...
by DriveSure | Mar 11, 2021 | Dealer Blog, Dealership Service
Like it or not, customer reviews are a big deal for dealership service departments. We know, it doesn’t always feel fair that a seemingly innocuous set of “star ratings” can have such an impact. But it does. Many potential new customers are going online to vet you...
by DriveSure | Feb 11, 2021 | Dealership Service
The benefits of dealer-provided maintenance are undeniable. We know this, so why then can it often feel like a herculean task to get customers to return to our dealership after their vehicle purchase? After buying a car, 72% of customers are opting for third-party...
by DriveSure | Jan 7, 2021 | Dealership Service
Despite dealership service departments’ best efforts to provide a great customer experience, many still find bringing their vehicle in for maintenance and repair to be a bit of a hassle. While we’ve come a long way as an industry — adapting and adjusting our fixed ops...
by DriveSure | Dec 22, 2020 | Dealership Service
Most new car dealerships know that getting customers to return for service is critical to success — both for maximizing fixed ops profits, and for generating new car sales through repeat buyers. After all, the service and parts department accounts for 49.6% of the...
by DriveSure | Dec 10, 2020 | Dealership Service
Do you know what your customers chose as their fourth most preferred amenity in our recent Dealership Service Retention Report? Vehicle pickup and delivery. For those under the age of 34, pickup and delivery even cracked the top 3 most desirable service department...
