by Bill Springer | Aug 13, 2024 | Dealer Blog, Dealership Service
In an industry where most operations have remained consistent for decades, how can new car dealerships attract and retain new customers? Specifically younger customers? In our recent Retention Roadmap Podcast interview with Eddie Campbell, Fixed Operations Director at...
by Bill Springer | Jun 17, 2024 | Dealer Blog, Dealership Service
DriveSure is excited to announce the latest addition to our suite of customer-focused tools: Roadside Dispatch Notifications. This feature enhances the DriveSure portal, offering a seamless and efficient way for dealerships to manage roadside assistance requests....
by Bill Springer | May 29, 2024 | Dealer Blog, Dealership Service
Our work with thousands of dealership service departments over the years has made it clear there are some things, when executed well, that keep your customers coming back. Sometimes, this simply comes down to not driving them away in the first place — a poor service...
by Bill Springer | May 2, 2024 | Dealer Blog, Dealership Service
Multi-point inspections (MPIs) are a great way to identify maintenance opportunities to sell more services. So what if your MPIs were better at driving sales? Not only could this dramatically improve customer satisfaction and retention, but it can also drive your...
by Bill Springer | Apr 23, 2024 | Dealer Blog, Dealership Service
Effective training in a dealership isn’t just about ticking boxes; it can be a major game-changer for safety, communication, and customer retention. When dealers focus on making training a regular, evolving part of their team, the benefits are huge. It’s about...
by Bill Springer | Apr 12, 2024 | Dealer Blog, Dealership Service
A recent Cox Automotive study revealed a decline in trust towards dealership service, with only 54% of vehicle owners citing “trust” as a reason for returning to the dealership for service in 2023, down from 62% in 2021. This points to a sizable shift in...
