by Bill Springer | Jul 31, 2025 | Dealer Blog, Dealership Service
What happens when a fixed ops director with six rooftops under his belt also builds a 200K+ following online by sharing the real, unfiltered life of a dealership? You get someone like Austin Conroy — Regional Fixed Operations Director for Rohrman Automotive Group in...
by Bill Springer | Jul 24, 2025 | Dealer Blog, Dealership Service
Artificial intelligence isn’t just hype anymore; it’s showing up in service lanes, call centers, and marketing campaigns across the industry. But while the potential is big, the application often feels… messy. That’s because many tools promise to fix retention, boost...
by Bill Springer | Jul 7, 2025 | Dealer Blog, Dealership Service
Too many dealerships still treat artificial intelligence like a shiny object: interesting, maybe even promising, but not essential. But that mindset is costing them customers. In a recent episode of the Retention Roadmap podcast, we sat down with Dave Foy of Fixed Ops...
by Bill Springer | Jul 2, 2025 | Dealer Blog, Dealership Service
Most dealerships know retention matters, but too many start the process after the customer’s already gone. They send a reminder email. Maybe a BDC call. Sometimes an incentive. But by then, it might be too late. That’s why Kieran Stack, founder of Service 101 and a...
by Bill Springer | Jun 16, 2025 | Dealer Blog, Dealership Service
Mobile service isn’t a brand-new idea; Cadillac was offering at-home vehicle service as far back as the 1920s, dispatching Harley-Davidson sidecars to customers’ homes. But what’s new is how dealerships today can operationalize it at scale using modern tools, data,...
by Bill Springer | May 22, 2025 | Dealer Blog, Dealership Service
Sometimes, the biggest wake-up call doesn’t come from a competitor, it comes from your neighborhood coffee shop. That’s what happened to Richard Lupo, Fixed Operations Director at Apple Tree Honda and Apple Tree Acura in North Carolina. After moving to the area, he...
