by Bill Springer | Jul 7, 2025 | Dealer Blog, Dealership Service
Too many dealerships still treat artificial intelligence like a shiny object: interesting, maybe even promising, but not essential. But that mindset is costing them customers. In a recent episode of the Retention Roadmap podcast, we sat down with Dave Foy of Fixed Ops...
by Bill Springer | Jul 2, 2025 | Dealer Blog, Dealership Service
Most dealerships know retention matters, but too many start the process after the customer’s already gone. They send a reminder email. Maybe a BDC call. Sometimes an incentive. But by then, it might be too late. That’s why Kieran Stack, founder of Service 101 and a...
by Bill Springer | Jun 16, 2025 | Dealer Blog, Dealership Service
Mobile service isn’t a brand-new idea; Cadillac was offering at-home vehicle service as far back as the 1920s, dispatching Harley-Davidson sidecars to customers’ homes. But what’s new is how dealerships today can operationalize it at scale using modern tools, data,...
by Bill Springer | May 22, 2025 | Dealer Blog, Dealership Service
Sometimes, the biggest wake-up call doesn’t come from a competitor, it comes from your neighborhood coffee shop. That’s what happened to Richard Lupo, Fixed Operations Director at Apple Tree Honda and Apple Tree Acura in North Carolina. After moving to the area, he...
by Bill Springer | May 6, 2025 | Dealer Blog, Dealership Service
Most dealerships think of service retention as something you deal with after the sale — maybe a few weeks later with a reminder email or a call from the BDC. But here’s the thing: by the time you’re trying to win that customer back, you might already have lost them....
by Bill Springer | Apr 22, 2025 | Dealer Blog, Dealership Service
“What if every service advisor treated their customers like they would their own mother?” That’s the radical question posed by Tully Williams, Fixed Ops Director at The Niello Company, and it means a lot more than just being friendly and considerate. Tully brings...
