by Bill Springer | Aug 31, 2023 | Dealership Service
If a vehicle owner starts going somewhere else for a particular service, your dealership might lose them forever. That other shop gets a golden opportunity to win the customer over with a great experience or better pricing. This is part of why it’s become so important...
by Bill Springer | Aug 28, 2023 | Dealership Service
Dealerships are always trying to make customers happy, but figuring out what they really want can be a real head-scratcher. Without proper research or effective feedback setups, dealerships can find themselves investing in amenities that, while impressive, don’t...
by Bill Springer | Aug 24, 2023 | Dealership Service
In an ever-changing vehicle service market, dealerships need to keep up to date with shifting customer preferences if they want to succeed. That’s why our 2023 Dealership Service Retention Report took a look into the minds of vehicle owners to uncover what drives them...
by Bill Springer | Aug 4, 2023 | Dealership Service
In DriveSure’s newly released 2023 Dealership Service Retention Report, we uncovered startling insights into the tire sales landscape at dealerships. Our research revealed a significant gap in customer awareness, with nearly a third of customers unsure if their...
by Bill Springer | Jul 26, 2023 | Dealership Service
With the level of competition in the vehicle service business, staying connected with customers is a constant challenge. Traditional communication methods like phone calls and emails are losing their effectiveness, leaving dealerships struggling to maintain strong...
by Bill Springer | May 4, 2023 | Dealer Blog, Dealership Service
With so many changes and disruptions in the automotive industry, it’s no longer enough to simply provide excellent service. Staying ahead of the competition these days requires having an edge, and this is especially true in the service lane. This explains why...