by admin | Jun 11, 2012 | Dealer Blog
In today’s market, a dealership needs three service customers to create the same amount of revenue from one customer five years ago. The reason for this is trifold: 1) Manufacturers have extended recommended service intervals 2) Fewer operations are...
by admin | Apr 24, 2012 | Dealer Blog
We hope that you’re starting to see signs of rebounding vehicle sales revenue. However, are you aware that parts and service revenue is what enabled most dealers to weather the vehicle sales spiral from 2008? Nationally, parts and service revenue creates 53% of...
by admin | Mar 19, 2012 | Dealer Blog
Chances are that your manufacturer has hammered home that each service RO must have a multi-point inspection attached. The obvious reason for this is to properly diagnose needed maintenance and repairs for your customers. But have you ever considered how the...
by admin | Mar 13, 2012 | Dealer Blog
We have worked with new car dealers since 1947. During that time, we have seen managers at all levels fearful of making decisions. Unfortunately, the act of not making a decision is THE DECISION that most commonly leads to FAILURE. With this in mind, we share wisdom...
by admin | Feb 2, 2012 | Dealer Blog
In an effort to share best practices, Krex, Inc. launched the first of a series of online training modules aimed at improving the effectiveness and consistency of new car dealership personnel. The first two modules, “Drive-Sure Overview” and “Drive-Sure Building...
by admin | Jan 15, 2011 | Dealer Blog
BusinessWeek recently announced its 2010 Customer Service Champs. The fourth annual customer service awards celebrated repeat winners and newcomers that figured out how to treat recession-weary customers right. Here are the top 5, and what they do differently to...
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