by Bill Springer | Oct 4, 2023 | Dealer Blog, Dealership Service
For dealerships that want to increase service retention, at least two methods have proven reliable: understanding your customers better than your competitors and providing value your competitors aren’t. When it comes to knowing more than the competition, the 2023...
by Bill Springer | Sep 21, 2023 | Dealer Blog, Dealership Service
When it comes to scheduling service visits at a dealership, new research shows that customers overwhelmingly prefer human interaction. This data comes as part of our 2023 Dealership Service Retention Report, where we surveyed 1,380 vehicle owners to give dealerships...
by Bill Springer | May 4, 2023 | Dealer Blog, Dealership Service
With so many changes and disruptions in the automotive industry, it’s no longer enough to simply provide excellent service. Staying ahead of the competition these days requires having an edge, and this is especially true in the service lane. This explains why...
by Bill Springer | Apr 6, 2023 | Dealer Blog, Dealership Service
Employee morale and retention are critical issues in new-car dealerships. High turnover not only damages business performance but also results in significant financial costs. To mitigate these problems, dealership owners and managers must take steps to keep their...
by Bill Springer | Mar 2, 2023 | Dealer Blog, Dealership Service
Car dealerships are always looking for better ways to keep customers coming back. However, it’s not just great customer service or loyalty rewards that do the trick — their purchasing and service experiences play a crucial role as well. Customer satisfaction...
by Bill Springer | Feb 16, 2023 | Dealer Blog, Dealership Service
Whether they’re buying a new car or having their vehicle serviced, you want your customers to be happy and satisfied with their dealership experience. A happy customer is a loyal customer. But the car-buying process can be filled with challenges and frustrations....
