by Bill Springer | Mar 18, 2024 | Dealer Blog, Dealership Service
BDCs often struggle getting vehicle owners to book service appointments, and to keep those appointments once they do. Convincing customers to commit, especially when they’re concerned about long waits and the disruption to their day, can feel like an uphill...
by Bill Springer | Mar 18, 2024 | Dealer Blog, Dealership Service
A recent study by Cox Automotive reveals a concerning trend for franchised dealerships: a significant loss in service visit share to general repair shops. In 2021, dealerships accounted for 35% of all service visits in the U.S., but by 2023, this figure had declined...
by Bill Springer | Feb 29, 2024 | Dealer Blog, Dealership Service
Most dealerships recognize that the growing electric vehicle (EV) market is exacerbating a familiar issue: the declining need for oil changes in newer cars. However, EVs are also introducing a range of less predictable challenges. One particularly significant hurdle...
by Bill Springer | Feb 13, 2024 | Dealer Blog, Dealership Service
In recent years, dealerships have witnessed a significant shift: customers increasingly prefer text messaging as their main communication channel, especially vehicle owners under 55. But to capitalize on this trend, it isn’t just about adopting...
by Bill Springer | Jan 26, 2024 | Dealer Blog, Dealership Service
While you’ve probably heard of ChatGPT by now, 2024 marks the year that AI tools will start really hitting the mainstream — especially with the billions of dollars invested in AI in 2023. In other words, there’s going to be more AI for car dealerships to take...
by Bill Springer | Jan 16, 2024 | Dealer Blog, Dealership Service
The way dealerships interact with their customers is facing a major shift in communication standards, which is especially important when profitability is more about recurring service revenue rather than vehicle sales. By prioritizing clear, consistent, and...
