by Bill Springer | Jan 3, 2024 | Dealer Blog, Dealership Service
In the wake of the pandemic, dealership consumers made significant changes to their behavior and expectations. Yet how can we be sure which changes have stuck, and which have reverted back to how they were in 2019? Understanding these changes is crucial for...
by Bill Springer | Jan 3, 2024 | Dealer Blog, Dealership Service
A full 56% of consumers say they might stop going to a dealership after a bad experience. That’s according to survey data from nearly 1,500 dealership customers who get vehicle maintenance done at their dealership, when asked as part of DriveSure’s 2023...
by Bill Springer | Dec 5, 2023 | Dealer Blog, Dealership Service
Technician retention is a pressing issue for dealerships, plagued by problems ranging from compensation disagreements and miscommunications to uncertainty around career growth opportunities. These challenges not only lead to high turnover but also contribute to a...
by Bill Springer | Nov 15, 2023 | Dealer Blog, Dealership Service
Dealerships often struggle with two big issues: keeping their staff and keeping their customers. When you’ve got a high staff turnover and customers who might defect in the time it takes to read a competitor’s promo email, it can feel like you’re...
by Bill Springer | Nov 15, 2023 | Dealer Blog, Dealership Service
Using the power of “free” is a classic approach to customer acquisition. Free trials for feature-based subscriptions have long been an effective way for companies to attract new customers in the automotive industry. Even something as simple as a test drive...
by Bill Springer | Oct 26, 2023 | Dealer Blog, Dealership Service
In an effort to help dealerships in the competitive world of vehicle service and maintenance, DriveSure recently released the 2023 Dealership Service Retention Report. This new report uncovered a critical factor that may be affecting your customer retention:...
