by Bill Springer | Aug 28, 2024 | Dealer Blog, Dealership Service
In the fast-paced world of automotive dealerships, every dollar counts—especially in the service department. But many dealerships are leaving significant money on the table by not fully optimizing their warranty reimbursement strategies. In a recent episode of the...
by Bill Springer | Aug 27, 2024 | Dealer Blog, Dealership Service
Mastering Multi-Point Inspections (MPIs) is about more than knowing what to look for. A complacent inspection can easily lose customers, and an average inspection doesn’t provide any incentive for a customer to return. If growth and retention are the goals, your...
by Bill Springer | Aug 13, 2024 | Dealer Blog, Dealership Service
In an industry where most operations have remained consistent for decades, how can new car dealerships attract and retain new customers? Specifically younger customers? In our recent Retention Roadmap Podcast interview with Eddie Campbell, Fixed Operations Director at...
by Bill Springer | Jun 17, 2024 | Dealer Blog, Dealership Service
DriveSure is excited to announce the latest addition to our suite of customer-focused tools: Roadside Dispatch Notifications. This feature enhances the DriveSure portal, offering a seamless and efficient way for dealerships to manage roadside assistance requests....
by Bill Springer | May 29, 2024 | Dealer Blog, Dealership Service
Our work with thousands of dealership service departments over the years has made it clear there are some things, when executed well, that keep your customers coming back. Sometimes, this simply comes down to not driving them away in the first place — a poor service...
by Bill Springer | May 2, 2024 | Dealer Blog, Dealership Service
Multi-point inspections (MPIs) are a great way to identify maintenance opportunities to sell more services. So what if your MPIs were better at driving sales? Not only could this dramatically improve customer satisfaction and retention, but it can also drive your...
