by Bill Springer | Oct 2, 2025 | Dealer Blog, Dealership Service
Most dealerships don’t lose customers because of a single bad experience. They lose them because of weak processes and missing accountability. A service visit feels inconsistent, a recommendation gets skipped, or a new tool is rolled out without real follow-through....
by Bill Springer | Aug 26, 2025 | Dealer Blog, Dealership Service
In today’s dealership landscape, service retention isn’t just a department goal — it’s a full-team strategy. And for Tiffani Stefanescu, Director of Performance Management at Cox Automotive, that strategy starts with one key idea: meet customers where they are and...
by Bill Springer | Aug 18, 2025 | Dealer Blog, Dealership Service
Most dealerships say customer relationships matter, but few actually treat them like the retention strategy they are. According to Ron Maki, a fixed ops veteran with nearly four decades of experience (including corporate leadership roles at Volkswagen of America), the...
by Bill Springer | Jul 31, 2025 | Dealer Blog, Dealership Service
What happens when a fixed ops director with six rooftops under his belt also builds a 200K+ following online by sharing the real, unfiltered life of a dealership? You get someone like Austin Conroy — Regional Fixed Operations Director for Rohrman Automotive Group in...
by Bill Springer | Jul 24, 2025 | Dealer Blog, Dealership Service
Artificial intelligence isn’t just hype anymore; it’s showing up in service lanes, call centers, and marketing campaigns across the industry. But while the potential is big, the application often feels… messy. That’s because many tools promise to fix retention, boost...
by Bill Springer | Jul 7, 2025 | Dealer Blog, Dealership Service
Too many dealerships still treat artificial intelligence like a shiny object: interesting, maybe even promising, but not essential. But that mindset is costing them customers. In a recent episode of the Retention Roadmap podcast, we sat down with Dave Foy of Fixed Ops...
