by DriveSure | Dec 30, 2016 | Dealer Blog
In the past month or so, I’ve heard a lot of Service Managers and Fixed Operations Directors express that they’ve resigned to the notion that prices dictated by their manufacturers commoditize their routine services – especially oil changes. In other...
by DriveSure | Nov 25, 2016 | Dealer Blog
As Will Rogers said, “You never get a second chance to make a first impression.” Creating favorable customer impressions may even seem easy when you can show off renovated waiting areas and state-of-the-art amenities. But, let’s not fool ourselves into...
by DriveSure | Sep 2, 2016 | Dealer Blog
How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month you hope to stay “in the green” or above regional and national levels so that you can cash in on...
by DriveSure | Jul 6, 2012 | Dealer Blog
With more service competition than ever before, you must communicate regularly to remain your customers’ preferred service provider. Staying connected via email gives you regular opportunities to: remind your customers of your top-notch service; the maintenance needs...
by DriveSure | Jun 11, 2012 | Dealer Blog
In today’s market, a dealership needs three service customers to create the same amount of revenue from one customer five years ago. The reason for this is trifold: 1) Manufacturers have extended recommended service intervals 2) Fewer operations are...
by DriveSure | Apr 24, 2012 | Dealer Blog
We hope that you’re starting to see signs of rebounding vehicle sales revenue. However, are you aware that parts and service revenue is what enabled most dealers to weather the vehicle sales spiral from 2008? Nationally, parts and service revenue creates 53% of...
