by Bill Springer | Dec 10, 2024 | Dealer Blog, Dealership Service
Tires might not seem exciting, but they’re critical to keeping customers loyal. They’re the top reason customers defect to other shops—and many don’t even know dealerships sell them. When customers trust you for tires, they’re more likely to return for other services...
by Bill Springer | Nov 21, 2024 | Dealer Blog, Dealership Service
Dealerships are feeling the squeeze—competition is tough, and keeping service bays open for bigger, high-paying jobs isn’t getting any easier. To tackle this, some are turning to mobile service units and tailored fleet services. These strategies help cut down wait...
by Bill Springer | Nov 19, 2024 | Dealer Blog, Dealership Service
Adapting to the EV wave isn’t easy—dealerships everywhere are feeling the pinch as traditional service revenue dips and EV technology reshapes customer expectations. The shift means less need for oil changes and brake repairs, but higher demand for specialized...
by Bill Springer | Nov 5, 2024 | Dealer Blog, Dealership Service
Dealerships are leaving money on the table by focusing on pricing the wrong way. On a recent episode of Retention Roadmap, we sat down with Joe Gibson, VP of Sales & Marketing at IntelliCheck, and Melissa Marlatt, IntelliCheck’s Chief Operating Officer. Together,...
by Bill Springer | Oct 31, 2024 | Dealer Blog, Dealership Service
While service is great for driving revenue, it can also be a powerful source of leads for your new-car sales department. Why? Because 21.7% of new vehicle buyers are active service customers, according to DriveSure research. This means many of your service customers...
