by Bill Springer | Dec 19, 2025 | Dealer Blog, Dealership Service
When most people look for innovation in dealership service retention, they rarely look to Australia. But they should. The market may be small, yet it’s one of the most competitive in the world. And that pressure has forced OEMs and dealers to rethink how they use...
by Bill Springer | Dec 18, 2025 | Dealer Blog, Dealership Service
For years, dealers have talked about retention like it’s a puzzle to be solved with the right marketing message or the right OEM program. But as Bill’s conversation with Dan Cantrell makes clear, the real levers that drive lifetime loyalty aren’t complicated. They’re...
by Bill Springer | Dec 17, 2025 | Dealer Blog, Dealership Service
Every dealership faces the same silent threat, and it’s not bad service, but comfortable service. The kind that gets the job done, but never gets better. Complacency can sneak into any service drive. The processes work, the numbers look fine, and yet the team stops...
by Bill Springer | Oct 13, 2025 | Dealer Blog, Dealership Service
Dealership leaders know retention doesn’t hinge on one magic fix. It’s the accumulation of countless small moments that shape how customers feel, and whether they come back. The most important of those moments often happen in the service drive. A wave-in, a warm...
by Bill Springer | Oct 10, 2025 | Dealer Blog, Dealership Service
It’s easy to treat recalls like a headache. They clog up the schedule, frustrate customers, and don’t exactly make anyone excited. But what if that “problem” is actually one of the most powerful opportunities in fixed ops? According to Chris Miller, Founder &...
