by Bill Springer | Nov 15, 2023 | Dealer Blog, Dealership Service
Dealerships often struggle with two big issues: keeping their staff and keeping their customers. When you’ve got a high staff turnover and customers who might defect in the time it takes to read a competitor’s promo email, it can feel like you’re...
by Bill Springer | Nov 15, 2023 | Dealer Blog, Dealership Service
Using the power of “free” is a classic approach to customer acquisition. Free trials for feature-based subscriptions have long been an effective way for companies to attract new customers in the automotive industry. Even something as simple as a test drive...
by Bill Springer | Oct 26, 2023 | Dealer Blog, Dealership Service
In an effort to help dealerships in the competitive world of vehicle service and maintenance, DriveSure recently released the 2023 Dealership Service Retention Report. This new report uncovered a critical factor that may be affecting your customer retention:...
by Bill Springer | Oct 25, 2023 | Dealer Blog, Dealership Service
As part of the 2023 Dealership Service Retention Report, we surveyed dealership customers to figure out why they return for service and why they don’t. Among other topics, we asked respondents where they went the last time they purchased a tire, if not their...
by Bill Springer | Oct 4, 2023 | Dealer Blog, Dealership Service
For dealerships that want to increase service retention, at least two methods have proven reliable: understanding your customers better than your competitors and providing value your competitors aren’t. When it comes to knowing more than the competition, the 2023...