by Bill Springer | Aug 10, 2026 | Dealer Blog, Dealership Service
A 32-year-old and a 62-year-old might pull into the same service drive for the same oil change, but they want a different experience getting there. One expects to schedule online, get text updates, and approve work from a video. The other wants a phone call, a...
by Bill Springer | Jun 8, 2026 | Dealer Blog, Dealership Service
Appointment availability is one of those issues that’s easy to underestimate because it rarely creates a scene. In DriveSure’s 2026 retention study, 26% of customers said limited appointment availability would cause them to service somewhere else. But most of those...
by Bill Springer | Jun 5, 2026 | Dealer Blog, Dealership Service
Customers rarely call to say they’re leaving your dealership. They just stop showing up, and you never have a chance to retain them. Maybe it starts with a frustrating appointment experience. Maybe they buy tires somewhere else because it felt easier. Maybe...
by Bill Springer | Jun 4, 2026 | Dealer Blog, Dealership Service
At most dealerships, recalls are seen as a responsibility, not a strategy. The focus is usually on getting the work done and moving on. But that narrow view overlooks one of the most practical retention opportunities in fixed ops. A recall gives the dealership a...
by Bill Springer | May 13, 2026 | Dealer Blog, Dealership Service
If your service department feels busy but still falls behind, the problem probably isn’t staffing. It’s how the work is being scheduled. Most dealerships build their day around appointments—how many cars we can fit in at 7:00, 8:00, 9:00. But that approach ignores...
