by Bill Springer | Jan 14, 2025 | Dealer Blog, Dealership Service
What’s the difference between retention and loyalty? It’s simple: retention is when a customer comes back for their next oil change. Loyalty is when they wouldn’t even think about going anywhere else. If you’re a dealership, you’ve probably got retention down to a...
by Bill Springer | Dec 19, 2024 | Dealer Blog, Dealership Service
Every interaction in your dealership—big or small—shapes the customer experience and impacts loyalty. To truly improve dealership customer experience, it’s all about the details: clear communication, seamless teamwork, and thoughtful, personalized service. Customers...
by Bill Springer | Dec 17, 2024 | Dealer Blog, Dealership Service
Mobile service offerings have become a game-changer for dealerships, offering customers a level of convenience that keeps them coming back for maintenance, repairs, and more. From boosting retention to winning fleet accounts and even addressing the growing needs of EV...
by Bill Springer | Dec 12, 2024 | Dealer Blog, Dealership Service
Keeping customers coming back is critical for any dealership, and data is an invaluable tool for making that happen. The right analytics tools can help you figure out what’s working, what’s not, and where the biggest opportunities are to wow your customers. By using...
by Bill Springer | Dec 12, 2024 | Dealer Blog, Dealership Service
BDCs used to be thought of as a dealership’s “phone room”—an area tucked away where reps called down a list of names to set appointments. But today, BDCs have transformed into something much bigger and more powerful. With customers spending more time researching...
