by Bill Springer | Mar 14, 2025 | Dealer Blog, Dealership Service
Most dealerships see recalls as a hassle or even a pain—but what if they’re actually the key to customer retention? In a recent Retention Roadmap episode, Ryan Maher, CEO of BizzyCar, shared how AI, automation, and mobile service are turning recalls into...
by Bill Springer | Feb 25, 2025 | Dealer Blog, Dealership Service
When people think about dealership retention, they usually focus on service and customer perks. But there’s an unsung hero in every dealership that plays a massive role in keeping customers coming back: the parts department. Too often, parts get treated as an...
by Bill Springer | Feb 11, 2025 | Dealer Blog, Dealership Service
Dealership service managers aim to build trust with customers—and for good reason. If a customer doesn’t trust your recommendations, they’re more likely to decline work, delay service, or worse, take their business somewhere else. But what if the biggest trust issue...
by Bill Springer | Jan 29, 2025 | Dealer Blog, Dealership Service
What if your service department could turn skeptics into lifelong customers with one simple tool? Video multi-point inspections are revolutionizing how dealerships build trust, showing customers exactly what’s happening with their cars. Zach Roberts, Service Director...
by Bill Springer | Jan 14, 2025 | Dealer Blog, Dealership Service
What’s the difference between retention and loyalty? It’s simple: retention is when a customer comes back for their next oil change. Loyalty is when they wouldn’t even think about going anywhere else. If you’re a dealership, you’ve probably got retention down to a...
