by Bill Springer | Feb 11, 2025 | Dealer Blog, Dealership Service
Dealership service managers aim to build trust with customers—and for good reason. If a customer doesn’t trust your recommendations, they’re more likely to decline work, delay service, or worse, take their business somewhere else. But what if the biggest trust issue...
by Bill Springer | Jan 29, 2025 | Dealer Blog, Dealership Service
What if your service department could turn skeptics into lifelong customers with one simple tool? Video multi-point inspections are revolutionizing how dealerships build trust, showing customers exactly what’s happening with their cars. Zach Roberts, Service Director...
by Bill Springer | Jan 14, 2025 | Dealer Blog, Dealership Service
What’s the difference between retention and loyalty? It’s simple: retention is when a customer comes back for their next oil change. Loyalty is when they wouldn’t even think about going anywhere else. If you’re a dealership, you’ve probably got retention down to a...
by Bill Springer | Dec 19, 2024 | Dealer Blog, Dealership Service
Every interaction in your dealership—big or small—shapes the customer experience and impacts loyalty. To truly improve dealership customer experience, it’s all about the details: clear communication, seamless teamwork, and thoughtful, personalized service. Customers...
by Bill Springer | Dec 17, 2024 | Dealer Blog, Dealership Service
Mobile service offerings have become a game-changer for dealerships, offering customers a level of convenience that keeps them coming back for maintenance, repairs, and more. From boosting retention to winning fleet accounts and even addressing the growing needs of EV...
