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From Clipboard to Kiosk: Innovating Dealership Service Experiences

From Clipboard to Kiosk: Innovating Dealership Service Experiences

by Bill Springer | May 22, 2025 | Dealer Blog, Dealership Service

Sometimes, the biggest wake-up call doesn’t come from a competitor, it comes from your neighborhood coffee shop. That’s what happened to Richard Lupo, Fixed Operations Director at Apple Tree Honda and Apple Tree Acura in North Carolina. After moving to the area, he...
The Secret to Service Retention? Start Before They Leave the Dealership

The Secret to Service Retention? Start Before They Leave the Dealership

by Bill Springer | May 6, 2025 | Dealer Blog, Dealership Service

Most dealerships think of service retention as something you deal with after the sale — maybe a few weeks later with a reminder email or a call from the BDC. But here’s the thing: by the time you’re trying to win that customer back, you might already have lost them....
Selling Like You Would to Your Mother: Lessons from Tully Williams

Selling Like You Would to Your Mother: Lessons from Tully Williams

by Bill Springer | Apr 22, 2025 | Dealer Blog, Dealership Service

“What if every service advisor treated their customers like they would their own mother?” That’s the radical question posed by Tully Williams, Fixed Ops Director at The Niello Company, and it means a lot more than just being friendly and considerate. Tully brings...
The Fixed Ops Playbook Has Changed: What’s Next in 2025?

The Fixed Ops Playbook Has Changed: What’s Next in 2025?

by Bill Springer | Apr 8, 2025 | Dealer Blog, Dealership Service

The dealership service game has changed—but too many dealerships are still running old plays. Today, your customers demand more convenience, faster communication, and transparent service experiences. If you’re still following outdated strategies, you’re leaving...
Why Your Dealership’s Social Media Isn’t Working (And How to Fix It)

Why Your Dealership’s Social Media Isn’t Working (And How to Fix It)

by Bill Springer | Mar 25, 2025 | Dealer Blog, Dealership Service

For most dealerships, social media is just a digital version of their lot—filled with inventory photos, lease specials, and generic “Check out this new arrival!” posts. The problem? That’s not why people are on social media. Customers already know you have cars for...
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Recent Posts

  • From Clipboard to Kiosk: Innovating Dealership Service Experiences
  • The Secret to Service Retention? Start Before They Leave the Dealership
  • Selling Like You Would to Your Mother: Lessons from Tully Williams
  • The Fixed Ops Playbook Has Changed: What’s Next in 2025?
  • Why Your Dealership’s Social Media Isn’t Working (And How to Fix It)

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DriveSure makes it easy for new car dealerships to offer unbeatable vehicle maintenance and bring customers back for service, tires, and unplanned repairs. By providing a unique suite of benefits with each oil change, DriveSure dealerships stand out from the crowd and create lasting relationships with their customers. For vehicle owners, DriveSure benefits provide peace of mind on the road and make it easier than ever to resolve unplanned repairs and tire issues.

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