by DriveSure | Jun 4, 2021 | Dealer Blog
While new-vehicle sales have rebounded nicely following the pandemic-related depths of 2020, current production delays and overall inventory issues threaten growth within the new-car market. “There are nearly 1.1 million fewer vehicles in inventory at dealerships this...
by DriveSure | Aug 22, 2019 | Dealer Blog
Increasing service traffic is more important and more difficult than ever. 70% of customers who got their car from a dealer did not return for service in the past year, according to Cox Automotive. This creates a huge loss of revenue for the dealership because most of...
by DriveSure | Jul 18, 2019 | Dealer Blog, Dealership Service
How does your dealership communicate with customers? Great communication is an investment. Luckily the return is a big one: the return of your customers. Especially when increasing customer retention by 5% can increase profits by 25% to 95%. A focused effort on...
by DriveSure | Jun 12, 2019 | Uncategorized
Ever wonder why some customers don’t return to your service department? Prices too high? Too competitive of a market? According to a 2018 survey, people aren’t leaving businesses because of product or pricing. 67% leave because of poor customer service. While many...
by DriveSure | Jun 6, 2019 | Uncategorized
How likely is it that your customers will return to your dealership for their next car purchase? It depends where they go for service. According to Cox Automotive’s Service Industry Study, 74% of customers who returned for service within 12 months came back for their...
