Mastering Parts Operations to Boost Dealership Retention

Mastering Parts Operations to Boost Dealership Retention

EPISODE 17 Mastering Parts Operations to Boost Dealership Retention Featuring Guest Kaylee Felio Episode Description What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the...
Adopting Video to Boost Retention and Revenue in Fixed Ops

Adopting Video to Boost Retention and Revenue in Fixed Ops

EPISODE 16 Adopting Video to Boost Retention and Revenue in Fixed Ops Featuring Guest Joe Shaker Episode Description Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals...
How to Boost Revenue and Retention with Video Inspections

How to Boost Revenue and Retention with Video Inspections

EPISODE 15 How to Boost Revenue and Retention with Video Inspections Featuring Guest Zach Roberts Episode Description Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging...
Retention vs Loyalty: Transforming Customer Relationships

Retention vs Loyalty: Transforming Customer Relationships

EPISODE 14 Retention vs Loyalty: Transforming Customer Relationships Featuring Guest John Traver Episode Description Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes...
Convenience Meets Loyalty: Ford’s Mobile Service Revolution

Convenience Meets Loyalty: Ford’s Mobile Service Revolution

EPISODE 13 Convenience Meets Loyalty: Ford’s Mobile Service Revolution Featuring Guest TODD RABOURN Episode Description Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer...