by branden | Feb 18, 2025
EPISODE 17 Mastering Parts Operations to Boost Dealership Retention Featuring Guest Kaylee Felio Episode Description What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the...
by branden | Jan 21, 2025
EPISODE 15 How to Boost Revenue and Retention with Video Inspections Featuring Guest Zach Roberts Episode Description Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging...
by branden | Dec 17, 2024
EPISODE 13 Convenience Meets Loyalty: Ford’s Mobile Service Revolution Featuring Guest TODD RABOURN Episode Description Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer...