EPISODE 18
Turning Recalls into Revenue: The BizzyCar Blueprint
Featuring Guest Ryan Maher
Episode Description
What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good.
In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins us to uncover how shifting your perspective on these services can transform your dealership’s growth strategy. From reducing missed recall opportunities to using mobile service to expand capacity without adding bays, Maher breaks down practical strategies that boost retention, reactivate customers after years of inactivity, and even help solve technician shortages. Whether you’re trying to streamline operations or maximize every service opportunity, this conversation is packed with insights to help your dealership thrive.
Takeaways from this episode:
- How to turn recalls into a customer retention strategy
- The surprising revenue potential of mobile service
- Why missed recall opportunities are costing your dealership—and how to fix it
- How AI and automation can streamline service operations
- Tips for increasing service capacity without expanding your facility
BILL SPRINGER
and president of Krex Inc.
Ryan Maher
CEO & Founder
Would you like to Be a guest on our podcast?
From Guesswork to Precision: Using AI to Boost Service Retention
Most dealerships are intrigued by AI, but many are still stuck in the dark when it comes to using it effectively. Instead of solving real problems, they’re overwhelmed by dashboards, buried in reports, and stuck blasting the same messages to every customer. The result? Missed opportunities, service defection, and underwhelming ROI on the tools they already have.
What AI Can Teach You About Service Defection
What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up. But with AI and a few simple process shifts, you can catch defection before it happens and make retention feel automatic.
From Transactional to Relational: The Service Advisor Shift
What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say “good morning”? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets.