by branden | Jun 24, 2025
EPISODE 26 What AI Can Teach You About Service Defection Featuring Guest Dave Foy Episode Description What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up....
by branden | Jun 10, 2025
EPISODE 25 From Transactional to Relational: The Service Advisor Shift Featuring Guest Kieran Stack Episode Description What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your...
by branden | May 27, 2025
EPISODE 24 Service on the Move: Why Dealerships Are Going Mobile in 2025 Featuring Guest Amit Chandarana Episode Description Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make...
by branden | May 13, 2025
EPISODE 23 From Clipboard to Kiosk: A Modern Fixed Ops Makeover Featuring Guest Richard Lupo Episode Description Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops?...
by branden | Apr 29, 2025
EPISODE 22 Unlocking Retention: The Power of the First Service Appointment Featuring Guest Patti Tremonti Episode Description The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many...
