EPISODE 01
EddieInService: Engaging Gen Z Customers in Dealerships
Featuring Guest Eddie Campbell
Podcast Description
Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program, to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the customer experience and increase retention rates.
In this episode of Retention Roadmap, Campbell, the Fixed Operations Director at Forest Lane Chrysler Dodge Jeep Ram in Dallas, Texas, and the creator of EddieInService.com, also shares his unique perspective on the role of vendors. Then we dig deeper and explore insights on the biggest challenges facing fixed operations in 2024 and beyond.
Join us for more on:
- Biggest challenges for fixed operations in 2024 and beyond
- EddieInService.com and its accomplishments
- Customer retention and how Eddie is applying his decades of experience to address challenges
Resources
DriveSure Service Retention Service Audit Checklist
DriveSure 2023 Dealership Service Retention Report
Connect with Eddie on LinkedIn
Connect with Bill on LinkedIn
EddieInService.com: EddieInService
EddieInService YouTube: https://www.youtube.com/@eddieinservice
BILL SPRINGER
Host of Retention Roadmap
and president of Krex Inc.
Eddie Campbell
Fixed Operations Director at Forest Lane Chrysler Dodge Jeep Ram and creator of eddieinservice.com
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