by Bill Springer | Feb 16, 2023 | Dealer Blog, Dealership Service
Whether they’re buying a new car or having their vehicle serviced, you want your customers to be happy and satisfied with their dealership experience. A happy customer is a loyal customer. But the car-buying process can be filled with challenges and frustrations....
by Bill Springer | Feb 6, 2023 | Dealer Blog, Dealership Service
From the lot to the service drive, online reviews are more critical than ever to car dealership success these days. It’s not just about your average rating, either: low review counts can cause customers to avoid your dealership or fail to follow through with a...
by Bill Springer | Jan 19, 2023 | Dealer Blog, Dealership Service
Achieving high levels of customer satisfaction at a dealership can be challenging. Today’s consumers have high expectations and demand a seamless and enjoyable experience when purchasing or servicing a vehicle. And unhappy customers are more likely to spread...
by Bill Springer | Jan 5, 2023 | Dealer Blog, Dealership Service
Digital retailing is gaining traction. Increasingly, customers can complete the entire car-buying process online: from choosing their vehicle, to setting up financing, to scheduling delivery. However, not all dealerships have embraced this trend, and many are still...
by Bill Springer | Jan 4, 2023 | Dealership Service
Customer retention is critical to the success of your dealership. However, with so many competing dealerships and a constantly evolving automotive market, it can be challenging to keep customers coming back. Learning to effectively follow up with customers has never...
by Bill Springer | Dec 8, 2022 | Dealership Service
How will the rise of electric vehicles affect revenue in your service drive? With Tesla now the most valuable car company in the world, it’s clear that the shift from combustion engines is no longer just a passing trend. Sales for battery electric vehicles (BEVs, or...
