by Bill Springer | Nov 19, 2024 | Dealer Blog, Dealership Service
Adapting to the EV wave isn’t easy—dealerships everywhere are feeling the pinch as traditional service revenue dips and EV technology reshapes customer expectations. The shift means less need for oil changes and brake repairs, but higher demand for specialized...
by Bill Springer | Nov 5, 2024 | Dealer Blog, Dealership Service
Dealerships are leaving money on the table by focusing on pricing the wrong way. On a recent episode of Retention Roadmap, we sat down with Joe Gibson, VP of Sales & Marketing at IntelliCheck, and Melissa Marlatt, IntelliCheck’s Chief Operating Officer. Together,...
by Bill Springer | Oct 31, 2024 | Dealer Blog, Dealership Service
While service is great for driving revenue, it can also be a powerful source of leads for your new-car sales department. Why? Because 21.7% of new vehicle buyers are active service customers, according to DriveSure research. This means many of your service customers...
by Bill Springer | Oct 22, 2024 | Dealer Blog, Dealership Service
Mobile service can transform how dealerships address capacity issues, meet growing customer demand for convenience, and ultimately retain more customers. In a recent episode of the Retention Roadmap podcast, Curbee CEO and former Tesla Director of Global...
by Bill Springer | Oct 17, 2024 | Dealer Blog, Dealership Service
Service lanes can easily get bogged down with bottlenecks that lead to long wait times, frustrated customers, and missed upsell opportunities. Sometimes it’s technicians waiting on parts, vehicles sitting idle, or customers not being greeted on time. Other times it’s...
by Bill Springer | Oct 8, 2024 | Dealer Blog, Dealership Service
While sales bring in the big numbers upfront, it’s the fixed ops department that keeps customers coming back. Buthere’s the problem: many dealerships still use outdated marketing strategies that just don’t cut it anymore. If your fixed ops department...
