by Bill Springer | Jan 26, 2024 | Dealer Blog, Dealership Service
While you’ve probably heard of ChatGPT by now, 2024 marks the year that AI tools will start really hitting the mainstream — especially with the billions of dollars invested in AI in 2023. In other words, there’s going to be more AI for car dealerships to take...
by Bill Springer | Jan 16, 2024 | Dealer Blog, Dealership Service
The way dealerships interact with their customers is facing a major shift in communication standards, which is especially important when profitability is more about recurring service revenue rather than vehicle sales. By prioritizing clear, consistent, and...
by Bill Springer | Jan 3, 2024 | Dealer Blog, Dealership Service
In the wake of the pandemic, dealership consumers made significant changes to their behavior and expectations. Yet how can we be sure which changes have stuck, and which have reverted back to how they were in 2019? Understanding these changes is crucial for...
by Bill Springer | Jan 3, 2024 | Dealer Blog, Dealership Service
A full 56% of consumers say they might stop going to a dealership after a bad experience. That’s according to survey data from nearly 1,500 dealership customers who get vehicle maintenance done at their dealership, when asked as part of DriveSure’s 2023...
by Bill Springer | Dec 5, 2023 | Dealer Blog, Dealership Service
Technician retention is a pressing issue for dealerships, plagued by problems ranging from compensation disagreements and miscommunications to uncertainty around career growth opportunities. These challenges not only lead to high turnover but also contribute to a...
by Bill Springer | Nov 15, 2023 | Dealer Blog, Dealership Service
Dealerships often struggle with two big issues: keeping their staff and keeping their customers. When you’ve got a high staff turnover and customers who might defect in the time it takes to read a competitor’s promo email, it can feel like you’re...
