by Bill Springer | Oct 22, 2024 | Dealer Blog, Dealership Service
Mobile service can transform how dealerships address capacity issues, meet growing customer demand for convenience, and ultimately retain more customers. In a recent episode of the Retention Roadmap podcast, Curbee CEO and former Tesla Director of Global...
by Bill Springer | Oct 17, 2024 | Dealer Blog, Dealership Service
Service lanes can easily get bogged down with bottlenecks that lead to long wait times, frustrated customers, and missed upsell opportunities. Sometimes it’s technicians waiting on parts, vehicles sitting idle, or customers not being greeted on time. Other times it’s...
by Bill Springer | Oct 8, 2024 | Dealer Blog, Dealership Service
While sales bring in the big numbers upfront, it’s the fixed ops department that keeps customers coming back. Buthere’s the problem: many dealerships still use outdated marketing strategies that just don’t cut it anymore. If your fixed ops department...
by Bill Springer | Sep 24, 2024 | Dealer Blog, Dealership Service
As vehicle technology evolves and customer expectations grow, many dealerships are finding it tough to keep up. Without solid processes and a clear grasp of what today’s customers want, they risk losing business to competitors who make things easier and more...
by Bill Springer | Sep 10, 2024 | Dealer Blog, Dealership Service
Keeping customers coming back these days is about more than just getting them in for another service or sale. It’s about building relationships that last. Of course It’s easy to pay lip service to advice like this, and a different thing entirely to commit to getting...
by Bill Springer | Aug 29, 2024 | Dealer Blog, Dealership Service
With fewer people buying new cars due to higher interest rates, more customers are holding onto their older models. This should be a great opportunity for dealerships to win them over with top-notch service, but that hasn’t happened yet. What can dealerships do? And...
