by Bill Springer | Feb 29, 2024 | Dealer Blog, Dealership Service
Most dealerships recognize that the growing electric vehicle (EV) market is exacerbating a familiar issue: the declining need for oil changes in newer cars. However, EVs are also introducing a range of less predictable challenges. One particularly significant hurdle...
by Bill Springer | Feb 13, 2024 | Dealer Blog, Dealership Service
In recent years, dealerships have witnessed a significant shift: customers increasingly prefer text messaging as their main communication channel, especially vehicle owners under 55. But to capitalize on this trend, it isn’t just about adopting...
by Bill Springer | Jan 26, 2024 | Dealer Blog, Dealership Service
While you’ve probably heard of ChatGPT by now, 2024 marks the year that AI tools will start really hitting the mainstream — especially with the billions of dollars invested in AI in 2023. In other words, there’s going to be more AI for car dealerships to take...
by Bill Springer | Jan 16, 2024 | Dealer Blog, Dealership Service
The way dealerships interact with their customers is facing a major shift in communication standards, which is especially important when profitability is more about recurring service revenue rather than vehicle sales. By prioritizing clear, consistent, and...
by Bill Springer | Jan 3, 2024 | Dealer Blog, Dealership Service
In the wake of the pandemic, dealership consumers made significant changes to their behavior and expectations. Yet how can we be sure which changes have stuck, and which have reverted back to how they were in 2019? Understanding these changes is crucial for...
