by Bill Springer | May 2, 2024 | Dealer Blog, Dealership Service
Multi-point inspections (MPIs) are a great way to identify maintenance opportunities to sell more services. So what if your MPIs were better at driving sales? Not only could this dramatically improve customer satisfaction and retention, but it can also drive your...
by Bill Springer | Apr 23, 2024 | Dealer Blog, Dealership Service
Effective training in a dealership isn’t just about ticking boxes; it can be a major game-changer for safety, communication, and customer retention. When dealers focus on making training a regular, evolving part of their team, the benefits are huge. It’s about...
by Bill Springer | Apr 12, 2024 | Dealer Blog, Dealership Service
A recent Cox Automotive study revealed a decline in trust towards dealership service, with only 54% of vehicle owners citing “trust” as a reason for returning to the dealership for service in 2023, down from 62% in 2021. This points to a sizable shift in...
by Bill Springer | Mar 18, 2024 | Dealer Blog, Dealership Service
BDCs often struggle getting vehicle owners to book service appointments, and to keep those appointments once they do. Convincing customers to commit, especially when they’re concerned about long waits and the disruption to their day, can feel like an uphill...
by Bill Springer | Mar 18, 2024 | Dealer Blog, Dealership Service
A recent study by Cox Automotive reveals a concerning trend for franchised dealerships: a significant loss in service visit share to general repair shops. In 2021, dealerships accounted for 35% of all service visits in the U.S., but by 2023, this figure had declined...
