by Bill Springer | Sep 24, 2024 | Dealer Blog, Dealership Service
As vehicle technology evolves and customer expectations grow, many dealerships are finding it tough to keep up. Without solid processes and a clear grasp of what today’s customers want, they risk losing business to competitors who make things easier and more...
by Bill Springer | Sep 10, 2024 | Dealer Blog, Dealership Service
Keeping customers coming back these days is about more than just getting them in for another service or sale. It’s about building relationships that last. Of course It’s easy to pay lip service to advice like this, and a different thing entirely to commit to getting...
by Bill Springer | Aug 29, 2024 | Dealer Blog, Dealership Service
With fewer people buying new cars due to higher interest rates, more customers are holding onto their older models. This should be a great opportunity for dealerships to win them over with top-notch service, but that hasn’t happened yet. What can dealerships do? And...
by Bill Springer | Aug 28, 2024 | Dealer Blog, Dealership Service
In the fast-paced world of automotive dealerships, every dollar counts—especially in the service department. But many dealerships are leaving significant money on the table by not fully optimizing their warranty reimbursement strategies. In a recent episode of the...
by Bill Springer | Aug 27, 2024 | Dealer Blog, Dealership Service
Mastering Multi-Point Inspections (MPIs) is about more than knowing what to look for. A complacent inspection can easily lose customers, and an average inspection doesn’t provide any incentive for a customer to return. If growth and retention are the goals, your...
