by Bill Springer | Oct 25, 2023 | Dealer Blog, Dealership Service
As part of the 2023 Dealership Service Retention Report, we surveyed dealership customers to figure out why they return for service and why they don’t. Among other topics, we asked respondents where they went the last time they purchased a tire, if not their...
by Bill Springer | Oct 4, 2023 | Dealer Blog, Dealership Service
For dealerships that want to increase service retention, at least two methods have proven reliable: understanding your customers better than your competitors and providing value your competitors aren’t. When it comes to knowing more than the competition, the 2023...
by Bill Springer | Sep 21, 2023 | Dealer Blog, Dealership Service
When it comes to scheduling service visits at a dealership, new research shows that customers overwhelmingly prefer human interaction. This data comes as part of our 2023 Dealership Service Retention Report, where we surveyed 1,380 vehicle owners to give dealerships...
by Bill Springer | Aug 31, 2023 | Dealership Service
If a vehicle owner starts going somewhere else for a particular service, your dealership might lose them forever. That other shop gets a golden opportunity to win the customer over with a great experience or better pricing. This is part of why it’s become so important...
by Bill Springer | Aug 28, 2023 | Dealership Service
Dealerships are always trying to make customers happy, but figuring out what they really want can be a real head-scratcher. Without proper research or effective feedback setups, dealerships can find themselves investing in amenities that, while impressive, don’t...
