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5 Critical Moments to Create an Amazing Dealership Experience

5 Critical Moments to Create an Amazing Dealership Experience

by DriveSure | Jul 3, 2019 | Uncategorized

Outstanding service is no longer just “service with a smile.” In a world focused on customer experiences, dealerships must offer above-and-beyond service that keeps customers coming back. It’s about making customers feel like a valued and significant part of your...
Create a Dynamic Customer Care Culture at Your Dealership

Create a Dynamic Customer Care Culture at Your Dealership

by DriveSure | Jun 12, 2019 | Uncategorized

Ever wonder why some customers don’t return to your service department? Prices too high? Too competitive of a market? According to a 2018 survey, people aren’t leaving businesses because of product or pricing. 67% leave because of poor customer service. While many...

What Are Your Customers’ First Impressions of Your Dealership?

by DriveSure | Nov 25, 2016 | Dealer Blog

As Will Rogers said, “You never get a second chance to make a first impression.” Creating favorable customer impressions may even seem easy when you can show off renovated waiting areas and state-of-the-art amenities. But, let’s not fool ourselves into...

Customer Feedback Should Drive Customer Experience

by DriveSure | Sep 2, 2016 | Dealer Blog

How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month you hope to stay “in the green” or above regional and national levels so that you can cash in on...
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Recent Posts

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  • The Fixed Ops Playbook Has Changed: What’s Next in 2025?

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DriveSure makes it easy for new car dealerships to offer unbeatable vehicle maintenance and bring customers back for service, tires, and unplanned repairs. By providing a unique suite of benefits with each oil change, DriveSure dealerships stand out from the crowd and create lasting relationships with their customers. For vehicle owners, DriveSure benefits provide peace of mind on the road and make it easier than ever to resolve unplanned repairs and tire issues.

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