by DriveSure | Jun 12, 2019 | Uncategorized
Ever wonder why some customers don’t return to your service department? Prices too high? Too competitive of a market? According to a 2018 survey, people aren’t leaving businesses because of product or pricing. 67% leave because of poor customer service. While many...
by DriveSure | Jun 6, 2019 | Uncategorized
How likely is it that your customers will return to your dealership for their next car purchase? It depends where they go for service. According to Cox Automotive’s Service Industry Study, 74% of customers who returned for service within 12 months came back for their...
by DriveSure | Jul 12, 2017 | Dealership Service, Drive-Sure Blog
Guest Post by Bill Springer Not so very long ago, new car dealership service directors could count on seeing their customers for car maintenance services multiple times per year. Between the occasional warranty related repair and three or four oil changes,...
by DriveSure | Apr 17, 2017 | Dealership Service
Because improved technology and assembly line advancements have made automobiles both more efficient and more reliable with fewer warranty issues, car dealerships must find ways to add value to their customers, and increase revenue. Selling Happens at All Levels of a...