EPISODE 24
Service on the Move: Why Dealerships Are Going Mobile in 2025
Featuring Guest Amit Chandarana
Episode Description
Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently?
In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealerships turn these questions into action. Drawing on Curbee’s roots in Tesla’s early mobile service operations, Amit shares how their platform — MARS — enables dealerships to deliver at-home service that’s efficient, profitable, and deeply aligned with customer expectations. From new OEM incentives to optimizing for recalls and reactivating lost customers, this conversation covers what it really takes to make mobile service work.
Takeaways from this episode:
- How Curbee’s MARS platform uses geo-mapping and traffic data to schedule smarter mobile appointments
- Why mobile service re-engages inactive customers and what a 92% completion rate says about convenience
- How to avoid overbuilding your shop by treating mobile service as your next “virtual bay”
- The one test every dealership should use before deciding whether to offer mobile service
BILL SPRINGER
and president of Krex Inc.
Amit Chandarana
CEO @ Curbee
Would you like to Be a guest on our podcast?
The Vanishing Customer: Why Service Customers Leave Without Saying a Word
Customers don’t always leave with a complaint, a bad survey, or a dramatic service lane moment. Sometimes they leave quietly, choosing the path that feels easier the next time they need an oil change, tire replacement, recall repair, or routine maintenance.
The Generational Divide in Your Service Drive
If your service team is treating every customer the same, there’s a good chance you’re losing some of them without ever hearing a complaint. A bad phone experience, a clunky online scheduler, or the wrong communication channel can quietly push customers somewhere else.
The Loyalty Paradox: Why Satisfied Customers Still Leave
A customer can leave your dealership completely satisfied and still never come back. That’s the loyalty paradox, and according to data from DriveSure’s 2026 Dealership Service Retention Report, it’s happening far more often than most service departments realize. The real danger isn’t the angry customer. It’s the quiet one who had a perfectly fine experience and simply had no compelling reason to return.