EPISODE 24
Service on the Move: Why Dealerships Are Going Mobile in 2025
Featuring Guest Amit Chandarana
Episode Description
Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently?
In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealerships turn these questions into action. Drawing on Curbee’s roots in Tesla’s early mobile service operations, Amit shares how their platform — MARS — enables dealerships to deliver at-home service that’s efficient, profitable, and deeply aligned with customer expectations. From new OEM incentives to optimizing for recalls and reactivating lost customers, this conversation covers what it really takes to make mobile service work.
Takeaways from this episode:
- How Curbee’s MARS platform uses geo-mapping and traffic data to schedule smarter mobile appointments
- Why mobile service re-engages inactive customers and what a 92% completion rate says about convenience
- How to avoid overbuilding your shop by treating mobile service as your next “virtual bay”
- The one test every dealership should use before deciding whether to offer mobile service
BILL SPRINGER
and president of Krex Inc.
Amit Chandarana
CEO @ Curbee
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From Guesswork to Precision: Using AI to Boost Service Retention
Most dealerships are intrigued by AI, but many are still stuck in the dark when it comes to using it effectively. Instead of solving real problems, they’re overwhelmed by dashboards, buried in reports, and stuck blasting the same messages to every customer. The result? Missed opportunities, service defection, and underwhelming ROI on the tools they already have.
What AI Can Teach You About Service Defection
What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up. But with AI and a few simple process shifts, you can catch defection before it happens and make retention feel automatic.
From Transactional to Relational: The Service Advisor Shift
What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say “good morning”? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets.