EPISODE 18

Turning Recalls into Revenue: The BizzyCar Blueprint

Featuring Guest Ryan Maher

Episode Description

What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good.

In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins us to uncover how shifting your perspective on these services can transform your dealership’s growth strategy. From reducing missed recall opportunities to using mobile service to expand capacity without adding bays, Maher breaks down practical strategies that boost retention, reactivate customers after years of inactivity, and even help solve technician shortages. Whether you’re trying to streamline operations or maximize every service opportunity, this conversation is packed with insights to help your dealership thrive.

Takeaways from this episode:

  • How to turn recalls into a customer retention strategy
  • The surprising revenue potential of mobile service
  • Why missed recall opportunities are costing your dealership—and how to fix it
  • How AI and automation can streamline service operations
  • Tips for increasing service capacity without expanding your facility

BILL SPRINGER

Host of Retention Roadmap
and president of Krex Inc.

Ryan Maher

CEO & Founder

Would you like to Be a guest on our podcast?

Service on the Move: Why Dealerships Are Going Mobile in 2025

Service on the Move: Why Dealerships Are Going Mobile in 2025

Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently? In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealerships turn these questions into action.

read more
From Clipboard to Kiosk: A Modern Fixed Ops Makeover

From Clipboard to Kiosk: A Modern Fixed Ops Makeover

Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops? It’s time to ask whether your service experience reflects the kind of innovation and convenience today’s customers take for granted.

read more

Join our newsletter to stay
up to date with new episodes