EPISODE 18
Turning Recalls into Revenue: The BizzyCar Blueprint
Featuring Guest Ryan Maher
Episode Description
What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good.
In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins us to uncover how shifting your perspective on these services can transform your dealership’s growth strategy. From reducing missed recall opportunities to using mobile service to expand capacity without adding bays, Maher breaks down practical strategies that boost retention, reactivate customers after years of inactivity, and even help solve technician shortages. Whether you’re trying to streamline operations or maximize every service opportunity, this conversation is packed with insights to help your dealership thrive.
Takeaways from this episode:
- How to turn recalls into a customer retention strategy
- The surprising revenue potential of mobile service
- Why missed recall opportunities are costing your dealership—and how to fix it
- How AI and automation can streamline service operations
- Tips for increasing service capacity without expanding your facility
BILL SPRINGER
and president of Krex Inc.
Ryan Maher
CEO & Founder
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The Retention Formula: Insights from Tully Williams
Customer retention in the dealership service department is about more than just numbers—it’s about treating every customer as if they’re family and earning their repeat and referral business. In this episode, Tully Williams, Fixed Operations Director at the Niello Company, emphasizes the importance of measuring retention consistently and realistically, sharing his unique insights on why customer-focused recommendations and competitive pricing strategies (especially with tires, brakes, batteries, and maintenance) directly impact dealership loyalty and profitability.
Service Retention in 2025: What’s Changing & How to Adapt
The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business.
The Future of Dealership Branding & Digital Engagement with Savannah Simms
Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships.