EPISODE 02
Retention Roadmap: Secrets to Service Success with Don Andres
Featuring Guest Don Andres
Episode Description
There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team?
In this episode of Retention Roadmap, Don Andres, president of Auto SCT Consulting and Training and author of “Why Auto Service Departments Fail to Grow,” shares his extensive experience in leading large service departments. We delve into the primary reasons why auto service departments struggle to achieve consistent growth, the importance of proactivity, and how the quality of an MPI directly impacts customer retention and service department profitability.
Tune in for more on:
- Don’s new book, “Why Auto Service Departments Fail to Grow”
- The real reasons why service departments fail to grow and simple techniques for consistent growth
- Proactivity in service departments
- Planning and ownership of appointments by service advisors
BILL SPRINGER
Host of Retention Roadmap
and president of Krex Inc.
Don Andres
President of Auto SCT Consulting and Training and Author
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From Transactional to Relational: The Service Advisor Shift
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