EPISODE 27
From Guesswork to Precision: Using AI to Boost Service Retention
Featuring Guest TODD SMITH
Episode Description
Most dealerships are intrigued by AI, but many are still stuck in the dark when it comes to using it effectively. Instead of solving real problems, they’re overwhelmed by dashboards, buried in reports, and stuck blasting the same messages to every customer. The result? Missed opportunities, service defection, and underwhelming ROI on the tools they already have.
In this episode, sponsored by DriveSure, Bill sits down with Todd Smith, CEO and co-founder of QoreAI, to explore how dealerships can use artificial intelligence to enhance their retention strategy. From data hygiene to behavioral targeting, Todd outlines the steps every dealer can take to build smarter communication, improve the customer experience, and stop defections before they happen.
Takeaways from this episode:
- Why organizing and cleaning your data is the foundation for using AI effectively
- How AI can personalize service reminders based on driving behavior
- Simple AI applications to re-engage customers who declined service
- A smarter approach to preventing drop-off during the warranty-to-customer-pay transition
- How forward-thinking dealers are using AI to reduce message fatigue and increase trust
BILL SPRINGER
and president of Krex Inc.
TODD SMITH
CEO & Co Founder of QoreAI
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What AI Can Teach You About Service Defection
What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up. But with AI and a few simple process shifts, you can catch defection before it happens and make retention feel automatic.
From Transactional to Relational: The Service Advisor Shift
What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say “good morning”? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets.
Service on the Move: Why Dealerships Are Going Mobile in 2025
Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently? In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealerships turn these questions into action.