EPISODE 06
Corey Smith’s Playbook for Service Department Excellence
Featuring Guest Corey Smith
Episode Description
How do some dealerships turn their service departments into customer retention powerhouses while others struggles to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations
In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of the FWRD podcast shares insights on how EasyCare integrates fixed operations training with their dealership services, emphasizing the importance of structured processes within the service department. By refining processes and equipping service teams with the right skills and tools, dealerships can transform their service departments into powerful drivers of customer loyalty and satisfaction. Corey also highlights the value of prepaid maintenance programs and service contracts as essential tools for enhancing customer retention.
Takeaways from this episode:
- How dealerships often overlook the potential of their service departments to drive customer retention and profitability
- The importance of a well-designed prepaid maintenance program or service contract
- Emerging trends and challenges in the automotive service industry
- Why dealerships should proactively adapt to advancing technology
- The importance of servant leadership for service managers
BILL SPRINGER
COREY SMITH
Would you like to Be a guest on our podcast?
Service Retention in 2025: What’s Changing & How to Adapt
The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business.
The Future of Dealership Branding & Digital Engagement with Savannah Simms
Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships.
Turning Recalls into Revenue: The BizzyCar Blueprint
What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good.