Navigating Service Success for New Car Dealerships

Would you like to be a guest on our podcast? Email us at production@retentionroadmappodcast.com

About retention roadmap

Retention Roadmap with Bill Springer is a podcast dedicated to helping new car dealership management tackle customer retention and service department challenges. Published twice a month, the podcast provides actionable insights, industry best practices, and real-life success stories from experts and peers. Our mission is to transform service departments into powerhouses of customer retention and satisfaction, where motivated teams, loyal customers, and consistently high revenue and profit are the norm.

                

Meet our host

Bill Springer brings over 35 years of experience in the automotive industry, focusing on customer retention and dealership success. As President of Krex, Inc. since 2001, Bill has dedicated himself to helping new car dealerships excel in maintenance, tires, and repairs. His unique approach to leadership is shaped by a background in commercial banking and education in finance and marketing.

Bill lives in Evanston, Ill., with his wife, Andrea. Outside of work, he enjoys reading, cycling, running, and spending time with his four children.

BILL SPRINGER

Host of Retention Roadmap
and president of Krex Inc.

Turning Recalls into Revenue: The BizzyCar Blueprint

Turning Recalls into Revenue: The BizzyCar Blueprint

What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good.

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Mastering Parts Operations to Boost Dealership Retention

Mastering Parts Operations to Boost Dealership Retention

What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game.

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Retention vs Loyalty: Transforming Customer Relationships

Retention vs Loyalty: Transforming Customer Relationships

Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty.

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Join us for a free online event on July 28th!Battling 5 Dealership Service Defection Points with DriveSure