Blog
Why Rushing Through Multi-Point Inspections Is Costing You Thousands
Missing a singular opportunity to thoroughly perform and discuss a multi-point inspection leads to more than just one missed sale. Learn why consistently performing and communicating multi-point inspections with your customers is vital to long-term revenue.
Have You Made The Decision To Succeed?
We have worked with new car dealers since 1947. During that time, we have seen managers at all levels fearful of making decisions. Unfortunately, the act of not making a decision is THE DECISION that most commonly leads to FAILURE. With this in mind, we share wisdom...
Drive-Sure Online Training For New Car Dealership Employees
In an effort to share best practices, Krex, Inc. launched the first of a series of online training modules aimed at improving the effectiveness and consistency of new car dealership personnel. The first two modules, “Drive-Sure Overview” and “Drive-Sure Building...
Why a Drive-Sure Blog?
We hope that Drive-Sure customers use the Drive-Sure blog as a resource to keep their vehicles running at peak performance.
Can Becoming A “Customer Service Champ” Help You Reach Your Fixed Ops Goals?
Being a Customer Service Champ is having a customer-centric philosophy:
* knowing what is important to your customers
* knowing how your customers make buying decisions
* doing everything that you can to give your customers what is important to them
Taking steps toward becoming a Customer Service Champ will create loyal customers that work as ambassadors for your organization.
What are you doing differently (and most importantly better) to take care of (and keep) your customers?