In an effort to share best practices, Krex, Inc. launched the first of a series of online training modules aimed at improving the effectiveness and consistency of new car dealership personnel. The first two modules, “Drive-Sure Overview” and “Drive-Sure Building Value” teach dealership personnel how to maximize the customer retention benefits of Drive-Sure by effectively communicating the value proposition it provides to their customers.

The training modules were created to ensure timely training of new employees. Yet, feedback from Krex dealers indicates that the training modules are also an excellent tool to measure that current employees follow best practice procedures. “Nice job on the video content and production. Our Managers and Service Consultants will all utilize them. Thank you for continuous quest for excellence! Mahalo!” – Lance Ichimura, Director of Variable Operations, Servco Auto Leeward

Each training module has two main components:

  • Short video (7 minutes or less) geared specifically toward new car dealerships
  • Online quiz with certification

All training modules are completely free. Existing Krex dealers can access the training modules from the training tab within the web portal. The training modules are also available on Krex, Inc.’s YouTube channel:

Based upon the overwhelmingly positive feedback, additional training modules will be launched throughout the year.  As with everything we do, all training modules will be focused on helping new car dealerships increase customer retention, prevent customer defection and exceed customer expectations.  Currently scheduled modules: “Executing an Effective Walk-Around”, “Inspecting and Selling Tires”, “Processing Road Hazard Tire Claims”, “Providing Drive-Sure Benefits”, and “Sales Department Training”.

We look forward to hearing additional feedback regarding our online training videos.

The 2020 Service Retention Report Is Here!See what nearly 2,000 service customers said about why they return, why they don't, and what dealerships can do about it.