by DriveSure | Mar 11, 2021 | Dealer Blog, Dealership Service
Like it or not, customer reviews are a big deal for dealership service departments. We know, it doesn’t always feel fair that a seemingly innocuous set of “star ratings” can have such an impact. But it does. Many potential new customers are going online to vet you...
by DriveSure | Feb 25, 2021 | Dealer Blog
Abe Lincoln once famously said, “give me six hours to chop down a tree and I will spend the first four sharpening the axe.” The lesson there, of course, is that preparation and remaining ever-sharp is important to success — especially long-term success. As the captain...
by DriveSure | Feb 11, 2021 | Dealership Service
The benefits of dealer-provided maintenance are undeniable. We know this, so why then can it often feel like a herculean task to get customers to return to our dealership after their vehicle purchase? After buying a car, 72% of customers are opting for third-party...
by DriveSure | Jan 28, 2021 | Dealer Blog
It’s long been said that acquiring a new customer costs 5 times as much as retaining a current customer. So then why do so many companies spend the majority of their time, energy, and budgets looking for new business, when they could be more focused on preserving the...
by DriveSure | Jan 7, 2021 | Dealership Service
Despite dealership service departments’ best efforts to provide a great customer experience, many still find bringing their vehicle in for maintenance and repair to be a bit of a hassle. While we’ve come a long way as an industry — adapting and adjusting our fixed ops...
