EPISODE 17
Mastering Parts Operations to Boost Dealership Retention
Featuring Guest Kaylee Felio
Episode Description
What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game.
Kaylee Felio, Sales and Marketing Manager at PartsEdge and host of the Trailblaze Your Path podcast, joins us to share practical insights on how a well-managed parts strategy can boost customer loyalty, drive efficiency, and strengthen trust across departments. From leveraging technology to addressing common challenges like obsolescence, Kaylee delivers actionable tips to help your team thrive.
Takeaways from this episode:
-
Why parts departments are the backbone of service success
-
Strategies for improving inventory health and profitability
-
How clear communication builds trust with customers—even during delays
-
The importance of stocking the right parts (and tires!) to minimize downtime
-
Leveraging technology to track inventory and streamline operations
BILL SPRINGER
and president of Krex Inc.
Kaylee Felio
Marketing Manager at PartsEdge & Podcast Host
Would you like to Be a guest on our podcast?
Adopting Video to Boost Retention and Revenue in Fixed Ops
Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals bridge the gap between customer expectations and service department performance?
How to Boost Revenue and Retention with Video Inspections
Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging transparency and technology to build trust and enhance the customer experience?
Retention vs Loyalty: Transforming Customer Relationships
Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty.