EPISODE 08
Inside the Mobile Service Model: What Every Dealership Needs to Know
Featuring Guest Denise Leleux
Episode Description
Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience?
In this episode of Retention Roadmap, sponsored by DriveSure, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increase service capacity without the need for costly infrastructure expansions. By focusing on delivering services directly to customers, dealerships can reduce appointment backlogs and avoid customer defection to third-party service providers.
Takeaways from this episode:
- The ideal dealership profile for implementing mobile service
- The increasing demand for mobile service in 2024 and beyond
- Mobile service as a necessity in the modern dealership landscape
- How Curbee technology ensures a seamless experience for both the customer and the service team
- How mobile service addresses customers’ demand for convenient auto service
BILL SPRINGER
and president of Krex Inc.
Denise Leleux
CEO of Curbee
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From Transactional to Relational: The Service Advisor Shift
What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say “good morning”? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets.
Service on the Move: Why Dealerships Are Going Mobile in 2025
Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently? In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealerships turn these questions into action.